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Business Profile

Brake Services

Midas/SpeeDee Walnut Creek

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Brake Services.

Complaints

This profile includes complaints for Midas/SpeeDee Walnut Creek's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Midas/SpeeDee Walnut Creek has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Midas/SpeeDee Walnut Creek

      2710 N Main St Walnut Creek, CA 94597-2715

    • Midas/SpeeDee Walnut Creek

      6955 Village Pkwy Dublin, CA 94568-2405

    • Midas/SpeeDee Walnut Creek

      24659 Mission Blvd Hayward, CA 94544-1635

    • Midas/SpeeDee Walnut Creek

      4045 Thornton Ave Fremont, CA 94536-4822

    • Midas/SpeeDee Walnut Creek

      3741 Washington Blvd Fremont, CA 94538-4956

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/15/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on 10/14/2024 I went to Midas in ******************. I needed fron brakes and rotors for my 2022 Dodge Ram 3500. They charged me $1,017.05 cents for service done. They came with a lifetime warranty. On 12/12/24 less than 60 days from the day that I had them installed the brakes went out again. I had to go to a midas dealership in ***************, the staff there in **** looked at my brakes and told me that they put the wrong brakes on my truck, this damaged my rotors, calipers and brakes. Wrong brakes meaning they put car brakes on my truck instead of truck brakes. This caused major damage to my truck.After contacting the offce in *******, Midas in **** said they would not honor the warranty from ********** and charged me an additional $3,805.00. This mistake put my life in danger. I had no choice but to stop in **** and see what was wrong with my truck. I am a truck driver and depend on my brakes highly.

    • Initial Complaint

      Date:05/29/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After visiting the Midas shop on Main street in Walnut Creek on May 15th 2024. My wheel lock was not returned to me. I had an oil change and tire inspection done for $51. The technician at the counter told me the wheel lock keep was replaced and was on top of the tire, In the trunk of the vehicle. When I went to search the vehicle for the wheel lock I could not find it. I returned to the store. Described the issue and the technician behind the counter said yeah, we have a lot of wheel locks, one of them might be yours The technician did make time for me, and tried a few of the wheel lock keys, but to no success. I was forced to take my car to the dealership and pay to have the wheel locks forcibly removed. This plus new wheel locks totaled $350. $250 for the labor and $100 for the new wheel locks. I do feel as though the Midas shop should pay for some portion of these costs. It was my mistake to have not checked for the wheel lock before I left the shop. But Midas should have just returned the lock to me and all of this could be avoided. In addition, I only worked with one technician while at the store, but his customer ********************** skills were lacking. Very gruff and short with me during the process.

    Midas/SpeeDee Walnut Creek is NOT a BBB Accredited Business.

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