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Business Profile

Security Cameras

Crafted Memory

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Cameras.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/27/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a security camera from this company. I was sent 2 emails - one thanks for your purchase and we will email you when you order ships. No response at all. when I try to track the order - says unknown. The money was withdrawn from my account on Dec. 11th. 22. I want a refund, this is a scam

  • Initial Complaint

    Date:11/02/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    placed internet order for a set of 2 light bulb security cameras on ******** I have not received any response to the emails and phone calls I have made to find out why my order is not visible and I cannot determine it's status. My charge card account has paid and I would like to cancel this order and receive a refund. Reviews show this company is a fraud, and I am sorry to find out this way. Can you help? I don't have order number or transaction information. What to do> Delivery has failed to these recipients or groups: ********************************* *********************************** Your message couldn't be delivered. It appears that the email address you sent your message to wasn't found at the destination domain, or the recipient's mailbox is unavailable. The email address might be misspelled or it might not exist. Try to fix the problem by doing one or more of the following: * Send the message again. Before you do, delete and retype the complete address. If your email program automatically suggests an address to use don't select it. * Clear the recipient Auto-Complete List entry in your email program by following the steps in this article. Then resend the message, but before you do, delete and retype the complete address. If your email program suggests an address to use don't select it. * Contact the recipient by some other means (by phone, for example) to confirm you're using the right address. Ask them if they've set up an email forwarding rule that could be forwarding your message to an incorrect address. If you're still unable to fix the problem, ask the recipient to tell their email admin about the problem, and give them the server that reported the error below. For Email Admins When Office *** tried to send the message, the external email server returned the error below. This error was reported by an email server outside Office **** and if the sender is unable to fix the problem by correcting the recipient's email address or clearing the Au

  • Initial Complaint

    Date:10/18/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never received this item from this company and the postal service can't find it. It's a ****** I looked online that you guys even said it's a frog. I don't know who to go to to get my money back or what but here is the ******** ******* XXXXXXXXXXXXXXXXXXXXXX

Crafted Memory is NOT a BBB Accredited Business.

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