Complaints

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• Initial Complaint

  Date:09/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined active duty Army in 2019 and I was deployed to war zone in Arika to operation Enduring Freedom. During this deployment, my phone service was inactive and the wireless provider did not save my number like they supposed to on millitary hold. Now since I got back I had to change my phone number. This company disregards the fact I can prove my identity with my issued ID, instead they wanted me verify the phone number that no longer in service. This discriminates the protected group of people who serve in military and were forced to change the communication methods due to government mandated orders and service over seas. There has to be an alternative made especially when i can prove my identity with my id ?? the company liable for loss of business and should face legal trial for misleading identity of the person the phone number had been updated by FMCSA on the portal few weeks ago I spoke to Alex Coob, who said it company policy they will not very the identity until October 26 which is more than a month from now. Until then I can sign up with broker for load boards. This is outrageous

  

  Business Response

  Date: 09/30/2024

  BAKU TRUCKING LLC

  DOT 2556535 / MC895456

   

  Summary:

  He submitted an authorization requests on 09/09/2024 and 09/17/2024 for the email ************@gmail.com. Last MCS-150 Submission Dates were 08/24/2024 and 08/30/2024, where there was an update to the company phone number (OLD: 5*********, NEW: 5205081697). Per our authorization policies, we have attempted to call to the old number ending 0387 to confirm the change itself before calling to the new to confirm the requesting user/email. We are unfortunately unable to reach the old ending 0387, and unable to proceed with authorization until it has been 60 days from the change: 10/23/2024. The carrier has called multiple times and was advised of this, though felt strongly that this was discrimination against his situation with his reason for recent updates.

   

  The previous phone number was also the contact info within FMCSA for a company in Maryland SK Transport MC 581563 - and the phone number belongs to M******* ******** - he had the same number when the company was in Virginia. Back in March, the same person with the BBB Complaint incorporated another company Good Fortune Freight at the same address as BAKU freight in AZ.

   

  The best and fastest way to change info is by submitting the MCSA-5889 form as it changes both government platforms (MCMIS and L&I) and is completed in as little as 12 hours.

   

  To Submit address changes as well as to add or correct contact information to be applied to both MCMIS and L&I records, please use Form MCSA-5889 (****************registration/form-mcsa-5889-motor-carrier-records-change-form) or submit the request electronically through the FMCSA Registration website using the DOT PIN (****************.gov/LIVIEW/PKG_REGISTRATION.prc_option).

   

  If the owner wishes to be face verified, he can do so at ****************. It can be done for free. Contact [email protected].

   

  Thank you,

   

  T** *******