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Business Profile

Web Hosting

ChunkHost

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/16/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    About a month ago I received an email that I was past due on an invoice from Chunkhost.I pay once a year so I figured I had a card problem. I went in and added a new card and made a payment for $240 for a modest chunk with 4GIGs of RAM. So now I am paid up, but my chunk is not up, and the chunk controls are frozen so I cannot reset or re-image my chunk. I have been emailing support for the last month with no response. Basically I paid $240 and I am left with nothing and no recourse to do anything about it. I have been their customer for many years and they have never been like this before. It is like they all died and no-one has found the bodies yet. I guess its time to raise a complaint with PayPal.

  • Initial Complaint

    Date:12/07/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I pay this company for 2 virtual web servers, which they call "chunks". The first is a chunk with 8 gigabytes of RAM and a 160 gigabyte hard drive named "kgreene", and the second is a chunk with 4 gigabytes of RAM and a 60GB hard drive named "c5vegas".On November 21, I was billed $76, as is usual. $40 for kgreene and $36 for c5vegas. On November 26, I noticed that c5vegas was down, so I attempted to reboot the chunk using their built-in controls, and received an email that the chunk failed to reboot. I attempted a second time, and again, received an email that the chunk had failed to reboot. The email said that if I was having any issues, I could reply to the email and receive support. I did that, and received nothing in response. I sent their support email address a number of requests since then, and attempted rebooting the server on at least 5 separate occasions, all of which failed. Since November 26th, I have received ZERO communication from the business, outside of their automatic emails.I have removed my payment card from my account on their site as I will not be continuing service with them, but I feel I am owed a refund for the c5vegas server since it is and has been down since Nov 26th. 5 days of uptime is not acceptable for a month's payment, and ZERO response AT ALL is just plain unacceptable.

ChunkHost is NOT a BBB Accredited Business.

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