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Business Profile

Auto Customizations

Konekted customs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Customizations.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to Konekted Customs with ******** and ******************************* on August 21, 2020 and end up getting my car back not even half complete by feburary 22, 2023. The vehicle suppose to be fully complete and legally driveable according to our agreement for $4,000. I ended up paying the due amount and got not even half the work done and on top of that the worl that he did, had to be redone by another company because he didnt do it corrcctly at all. Parts had to be re-purchased because he lost alot of my parts in the 3 years he had my car. Damages where done to a brand new $8,500 paint job and i had to repay the painter another $7,500 to fix all the damages as well. i treid to reason with ******** and find a median where we can make an agreement but he basically told me to go s**** myself. I've left bad reviews on yelp and 3 other individuals contac *** me witht he same issues and concerns and told me to take him to small claims court as they did. A comoany like this should be able to able to be open for business and mess with peoples dreams and passions in cars. This man put me through emotininal and fincial distress after hwat he did and should pay for his mistakes.

  • Initial Complaint

    Date:04/16/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my vehicle to get some fabrication done at Konekted Kustoms. He asked for all the money up front for a three week job. I got multiple excuses on why my truck wasnt finished on time. Finally 4 months later he returned my vehicle in non driving conditions left a whole bunch of stuff loose. Had another shop inspect his work and I find out that he used incorrect parts and the work he did could have led to me causing a big accident. So I had to pay to get the work re done. He wont reply or answer my calls or messages. I gave him plenty of time and chances to correct the issues. I had broken welds on my 3 link and caused my whole differential to shift breaking my shocks and ruining my tires. The control arms be installed werent the correct fitment for the year of my vehicle and he ****** moused them to fit putting spacers which could have broken the brakes he installed where installed incorrectly. Water reservoir was left loose with no where to bolt down to. He left all my main harness cables dangling near my front tires. Truck air ride wouldnt lift right in the front due to the poor control arm installation. Front tie rods where rigged up and not doing correctly either. Alignment was really off.

  • Initial Complaint

    Date:08/01/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    SO I HAVE SOME EXPENSIVE RIMS, FORGIATIOS. THIS GUY HAS BEEN FIXING MY RIMS FOR A LONG TIME AND HE NEVER SEALS THEM RIGHT ALWAYS CAUSES A LEAK AND MY RIM TO RIP THE **** WITH POOR WORK THAT HE DOES. BUT NEVERMIND THAT THIS LAST TIME I TOOK MY RIMS HE FIXED THEM AND HE LOST ONE OF THE ***** ON THE **** AND THE **** ENDED UP DELFATING ON ME AGAIN ON THE ***** I HAD TO PAY FOR ROAD SIDE & NOW I NEED HIM TO REPLACE THE **** THAT HE OR HIS WORKERS LOST AND HE HASNT BEEN REPLYING TO ANY OF MY MESSAGES. THE **** COST $100 the rims are $10,000 Rims. IVE PAID OVER $500 BUYING ****S CAUSE OF THIS GUY. IM NO LONGER TAKING MY SERVICE HERE I JUST WANT MY **** REPLACED ON MY WHEEL

    Business Response

    Date: 08/16/2023

    Customer ********************************* contacted us once or twice and I apologize for not responding on time due to high amount of messages we received daily.  Customer ********************************* has our phone number and location address, we wished he had called us or paid us a visit. I have forward this complaint letter to my warehouse manager ******** and he has contacted ******* since he's the one that worked on the customer's wheels.  ******** contacted ********************** and he stopped by the shop and spoke with ******** in person. ******** has agreed to fix ************************** wheel and replace the bolt mission.  **** has been ordered, wheel is in our possession and will be fixed as soon as bolt arrives. ********************** apologized for filing a complaint and advised us that he was going to contact BBB to dismiss the complaint. Everything has been handled from our end. It was just a case of miscommunication, we never had the intention to ignore ************************** request.

    Customer Answer

    Date: 08/17/2023

     
    Better Business Bureau:


    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. IM SORRY I MADE THIS COMPLAINT BY ACCIDENT, I ENDED UP FINDING THE **** IN MY CAR IT WAS NEVER MISSING. I HAVE APOLOGIZED TO KONEKTEDCUSTOMS AND I APOLOGIZE TO THE BBB??

    Sincerely,

    *********************************

Konekted customs is NOT a BBB Accredited Business.

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