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Business Profile

Web Hosting

Monkey Brains

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Monkey Brains's headquarters and its corporate-owned locations. To view all corporate locations, see

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Monkey Brains has 2 locations, listed below.

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    • Monkey Brains

      933 Treat Ave San Francisco, CA 94111

    • Monkey Brains

      590 York St San Francisco, CA 94110-1439

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/26/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      December 18 2023 Monkey brains contacted me to schedule maintenance of their equipment. I was not able to be home during their hours the technician advised he could do the maintenance without me home but asked permission to go on the roof which I did for December 20th. The rains starting on January 16th leaked in same spot the technician had to access equipment. They did not advise they did any damage and just left it only for me to discover it a month later. I took pictures and video of cracked tiles and path made along with water damage inside. Of course all denied by the company of any wrongdoing or remedy of any kind.

    • Initial Complaint

      Date:01/03/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our service started with Monkey brains internet on 10/12/23 when they installed hardware without our knowing consent, consisting of a dish mounted high on top of our roof. The service was inconsistent from them right away. The following dates and methods to resolve the inconsistency are: By phone on 11/6/23, and by email on 12/17/23, and 01/02/24. When trying to cancel our service they demanded an additional $100 fee to remove the unreliable hardware stating that if we had only contacted them earlier it would be free. We need the BBBs help to have Monkeybrains remove the hardware, return our roof to original uninstalled condition (they literally drilled holes in our roof so we are deeply concerned it will leak when this hardware is removed) and refund us the original installation fee of $115.

    Monkey Brains is NOT a BBB Accredited Business.

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