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Business Profile

Web Hosting

FastComet Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Web Hosting.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/10/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fast Comet fails to provide service as promised. The site is always suspended due to their "reasons", affected seriously our business. FC urges us to buy a higher-priced package. Requested to refund proratedly but refused.

  • Initial Complaint

    Date:09/13/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company requested a large sum of money to renew the hosting for my website for a year I asked not to renew with them I requested to move my site to another host But the company blocks my site, and I cannot access the CPanel to transfer the site or the databases for my site My website has now been down for about a month, and I have lost many customers Therefore, I ask them to transfer my site to the new host and provide financial compensation for this loss

  • Initial Complaint

    Date:07/23/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Per their own terms of service, they hd backups 30 days from when payment is not received. They deleted mine 21 days after non-payment due to me being hospitalized. 15 years worth of content gone!

  • Initial Complaint

    Date:05/31/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    WORST HOSTING PROVIDER EVER! As a long serving customer with **********************, have to say my experience from customer service and support is far from good, when it came to renewal they wanted to charge me nearly 4x more than what i'm currently paying - absolutely ridiculous. Go with an alternate provider who is more customer focused.They advertise as $5.95 /month but it's misleading and nowhere does it say existing customers can't renew at this price

FastComet Inc. is NOT a BBB Accredited Business.

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