We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Marketing Software

Anthropics (anthropics.com)

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marketing Software.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/28/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased four software photo editing products but the first product purchase was made in November 2017. This was the Smart Photo Editor with Upgrade. Each of these photo editing products comes with a token that must be used to open and use the downloaded software.I have had continual problems opening my Smart Photo Editor; each time I have this problem, I try to open the software on my computer and am told to enter the token code to activate the software. But then I receive a message that the code is not valid.I typically email the company through the support page (************************************************) and then wait for the team to send me a solution. This typically occurs fairly rapidly, allowing me to use the software I purchased for ongoing photo editing projects.This morning, I tried to open my Smart Photo Editor application and the token would not work. I went to my login page on the company webpage and checked my software page to see if the token had change, but it had not. I filed a request for assistance, and did hear back fairly quickly. I sent the following message:Hello. I am trying to open my Smart Photo Editor and the token will not work. It says /"you have already used this token./" Now I am unable to use and edit my photos as before.This is the token that appears on my download page:SPE-730-483-507-625 What should I do?I tried to reinstall the application and the token still will not work. This happened before in the distant past.******************************* I then received the following reply:***** Hi *******, If you need to activate the software again please remove it from one of the computers you have it installed on now and let us know when you have done this.For information on how to uninstall the software please visit our website: *********************************************************** regards,***** Anthropics Technology I then immediately performed this action, but the software still will not load. I never heard back.

    Business Response

    Date: 09/13/2023

    The service at issue is unrelated to Anthropic PBC (www.anthropic.com), which is a AI safety and research company building reliable, interpretable, and steerable AI systems. The service at issue is related to a company named Anthropics.com and appears to offer photo editing software. The complainant has the wrong company.

Anthropics (anthropics.com) is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.