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Business Profile

Computer Software Developers

Zendesk

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Zendesk's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Zendesk has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Zendesk

      989 Market St San Francisco, CA 94103

    • Zendesk

      410 Townsend St Ste 3850 San Francisco, CA 94107-1537

    • Zendesk

      25 W Main St Ste 800 Madison, WI 53703

    Customer Complaints Summary

    • 59 total complaints in the last 3 years.
    • 14 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/21/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a Halloween video player, it supposed to play videos on a screen in your window. The player did not come with any of the videos they used to advertise this item. I've been trying to return this item for two weeks now, the company has withheld the return address.

    • Initial Complaint

      Date:09/30/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Do not do business with this company! Our business decided on September 30, 2021 to give Zendesk a try so we purchased a Zendesk Suite Growth Subscription for 6 users. We learned shortly after that we would not be able to integrate Zendesk with our site, which is unfortunate but not there fault. As our renewal time approached I reached out to the only contact I have at Zendesk, the chat bot on their support page. After jumping through several hoops to attempt to cancel I was told my account manager would be in touch. After a few days of waiting I responded to the support ticket email and let them know it needed to be handled immediately. I finally received a response from my "account manager" stating that I needed to cancel my subscription at least 30 days before renewal. I pointed out that it was 42 days until the renewal at that time and that it needed to be cancelled. After another couple of days with no response I emailed again asking for a phone call. I finally received an email saying that the account would be set up to cancel at the renewal date. Low and behold the renewal date comes up and they auto-charge my account for the full subscription price. I'm back in chat trying to get this taken care of but their customer service is a joke, and it is what they sell to other businesses! Do not do business with this company, they know that most tech integrations are costly to change so they rely on that to rope you in and keep you tied to their subscription. If you do try to get away they use shady practices like this and do anything possible to not cancel accounts.

    • Initial Complaint

      Date:07/08/2022

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been paying to use this application for several months. I have witness many **** ***********, *** ************ discrimination, and other criminal acts. Recently, I had used a photo for my profile page, and it was subjected, and told it violated their policies. Therefore, my picture did not. Furthermore, several photos that mirrors my display, are posted, and allowed for 96 hours.

    • Initial Complaint

      Date:06/07/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ZenDesk sells software subdomains to companies (including financial) but makes it almost impossible for end-users to get help. ZenDesk possibly breaks ************ financial user protection/privacy/security laws. On some subdomains users upload sensitive personal identifying information (birthday, bank account numbers, maybe social security number, etc. PII) without multi-factor authentication (MFA) and companies typically won't delete that information because of "know your customer" laws (even if the information ends up unused). After calling (unanswered, no replies), and looking months around ZenDesk.com, I finally started to get answers, but despite me only being a user of a company that uses **********************, they asked "what's your company's ZenDesk instance". They finally said they understood frustration that having sensitive PII (types used for identity /financial theft) on their domain without MFA is poor/obsolete/insecure/vulnerable security practice but claimed they're not responsible so will do nothing. A cryptocurrency exchange company that uses ZenDesk said ask ZenDesk who said ask that company, which is the worst possible technical support (inaction). If a customer gets their account cracked (easiest without MFA) they could lose all their money and (maybe not in Europe, but common in ***) their home and be on the streets and die.Space below for desired resolution wasn't enough but also: take full responsibility for how companies use your software, either securing certain usage or ending that usage which (until secured).

    • Initial Complaint

      Date:05/25/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Overcharged, cannot cancel, they make you wait until more charges are incurred and delay getting data out. Support is terrible and intentionally keeps you hanging.

    Zendesk is NOT a BBB Accredited Business.

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