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Business Profile

Computer Software Developers

Consensus Corp.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Consensus Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Consensus Corp. has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Consensus Corp.

      201 Mission St, 30th Floor San Francisco, CA 94105

    • LetsTalk.Com

      2214 Paddock Way, #500 Grand Prairie, TX 75050

    • Consensus Corp.

      PO Box 210337 Montgomery, AL 36121-0337

    • LetsTalk.com

      Dept 112214 PO Box 130003 El Paso, TX 88513

    • Consensus Corp.

      P.O. Box 52900 Phoenix, AZ 85014

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/14/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is in reference to the MyFax online service that is a registered trademark of Consensus.I have been using this online faxing service for more than a year. Suddenly, I'm being billed $10 for each time I fax. This has happened four times in the last four weeks. The documents I've sent in the past four weeks are normal documents that I have been sending. Yet, I am now being billed $10 for each time I fax. I called customer service and they told me they would issue a $15 credit to my account and put 25 free fax pages in my account for this month. I have been on a monthly plan where I get up to a certain amount of pages for the cost of $7.50 a month. Now, I'm being told that a fax page to me is not a fax page to them and that it may take 100 pages to send a one page fax and that they bill for that. It is a bunch of hogwash!! They are clearly misrepresenting charges and fax pages. Further, they never gave me a $15 refund. When I tried to fax two pages today with my free ******************************* another $10. I wrote to them and said this is hogwash. They said there is no refund. This company does not even list their address on the page. They are clearly shady. There is only a email and or number. The problem with this company is that they say you have 100 pages to fax, but they use a different measurement that customers are not aware of. Hence, 100 pages, according to their crazy new formula, may not even fax one fax page. It is just wrong. Wrong. Wrong. I want my money back. I do not wish to continue doing business with a company where I have no way of knowing what a one page fax will cost me. IT's so wrong. I have faxed lots of stuff during different months and never had this happen. They have changed their billing and they are trying to rip people off!! They said they would credit my bank. Now they are saying I can have a $15 credit to my account. I do not want to do business with this company any further. It is a rip off. I want the money they have taken from me this month from my bank to the tune of $47.50. I have already found a much better fax company.

    • Initial Complaint

      Date:09/29/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like a refund for the amount of the past year's subscription. I requested a stop in subscription, but it didn't happen. I went to login but I couldn't. I tried to reset my password and it wouldn't work without my number. I called customer service and without my fax number it wouldn't put me through. I would just like to be refunded because I only used the service once and it didn't even work.

    Consensus Corp. is NOT a BBB Accredited Business.

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