Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RevolutionEHR was supposed to transfer records to my business. Not only did this take longer than promised, they also transferred all of my patient records to another practice in the same town. There has been nothing done to resolve this issue, and they are now failing to return my phone calls. This has been incredibly detrimental to my business and the community. I am very disappointed in the company, the transfer, and their failure to resolve this weighty issue.

  Business Response

  Date: 03/03/2025

  We are in regular communication with Dr. ******* and continue to follow up daily to keep her informed of the progress in addressing her concerns. Additionally, we will be issuing a credit to Dr. ******* as part of our efforts to resolve the situation. While the matter is not yet fully resolved, we are actively taking the necessary steps to reach a satisfactory conclusion.

• Initial Complaint

  Date:03/14/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint against ************** and its associated billing service (operating under various names including RevBilling and Chirotouch), which I have used as the practice management software for ************ business. My decision to sign up for their billing service was based on their assurances that they could efficiently replace my in-house ******, improve our accounts receivable,and benefit the business. But, my experience has been distressingly negative, marked by a significant increase in accounts receivable, a lack of payments from insurance companies, unauthorized charges, and extremely poor customer service. Issue Description: 1. Unlike improvement in our accounts receivable situation as promised, within 3 months of service use, my AR escalated from approximately $50,000 to nearly $300,000. This drastic increase severely impacted our cash flow, to the extent that more than half of the insurance companies had not made payments, forcing me to cease their services to avoid the inability to pay operational bills. 2. Unauthorized Charges and Lack of Service: Despite halting their billing services due to their incompetence, I continued to be billed monthly charges between $1,500 and $1,700. My attempts to communicate with RevBilling were met with silence; they neither acknowledged their faults nor responded to emails or calls. Due to the lack of response and ongoing unauthorized charges, I had to involve my attorney. During this period, I disputed the charges they continued to levy on my credit card. Threats and Professional Misconduct: I was contacted by ************************* from **********'s accounting department, threatening to revoke my access to Revolution EHRessential for patient management and business operationover disputed charges, despite my consistent payment for the practice management software itself. Payment history included. This situation risked my practice's financial stability and patient care, indicating potential illegality in RevBilling's conduct.