We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mailing Services

We've Got Mail

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/06/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction date: 11/09/2022 I used We'Ve Got Mail to send documents (envelope) To Guadalajara, Jalisco, Mexico using DHL as carrier through We'Ve Got Mail. Paid the amount of $72.02 US Dlls., for the envelope to be shipped. Envelope arrived to Mexico's DHL office and the Birth Certificate of my wife was stolen and money worth $75 US Dlls. Office in Mexico admitted the wrong doing by worker. To obtain the Mexican Birth Certificate we spend over $900.00 Dlls. I made We'Ve Got Mail aware of the issue on 11/10/2022 and they put a claim with DHL Carrier for the amount of $400. Dlls. Since this date until today 03/03/2023, I was able to speak to the manager ****** ****** and found out that DHL had paid on the claim $6.59 Dlls for a lost shipment. DHL Loss Cargo Claim Waybill # 8921818150. DHL refuse to speak to me because I was not the shipper. I would like to get a reimbursement or agreement on the amount of the cost of the shipment and some money back from the lost Birth Certificate if it is possible due to the lack of communication and service I got from We'Ve Got Mail. Thank you for having the time to read my issue...

    Business Response

    Date: 03/17/2023

    HI ****** MY NAME IS ****** ****** MANAGER TO WE'VE GOT MAIL.
    IN RESPONSE TO THIS LETTER I AM SENDING AN ATTACHMENT WITH THE LETTER THAT DHL SENT US ON 12/05/2022
    STATING THAT THEY WOULD ONLY REIMBURSE ***** ******** $6.59.
    I TRIED NUMEROUS TIMES TO CALL HIM ON HIS PHONE AND I LEFT MSGS, BUT HE WOULD NOT CALL BACK.
    THEN HE WOULD COME IN SAYING HE DIDN'T RECEIVE A PHONE CALL WHICH IS NOT TRUE.
     AND THEN HE WOULD COME IN AND HARASS US THAT HE WANTED HIS MONEY BACK.
    THE ITEM WAS DELIVERED TO MEXICO BUT HE IS SAYING HIS CASH HE SENT WAS STOLEN AND A BIRTH CERTIFICATE. I DON'T KNOW FOR A FACT IF IT WAS STOLEN OR NOT BUT WE DID PUT A CLAIM IN FOR HIM IN THE AMOUNT HE ASKED FOR BUT THEY DENIED IT AND OF COURSE WE LET HIM KNOW AND WE GAVE HIM A COPY OF THE LETTER.
    HE REFUSED THE $6.59 I WAS TRYING TO GIVE HIM 
    PLEASE LET US KNOW WHAT IS GOING ON WITH THIS PROBLEM WITH MR ********
    THANK YOU, ****** ******

We've Got Mail is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.