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Business Profile

Garbage Removal

Singh Roll Off

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/15/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 18th, a Singh Disposal truck destroyed our retaining wall backing into our driveway. They also left several oil stains. I filed this with the contracting company, Budget Dumpster the following day.I received a response on September 13th that "Singh Disposal has been made aware of the issue at the time and have the images along with the information you provided. We have also supplied them with your contact number but if you would like to reach out at anytime please feel free at ************."On October 3rd I reached out because I heard nothing. I was told I would hear from them soon and that they would send a crew to clean the oil spill within a week or two. Over the course of the next few months, I called 23 times times, totaling just over 3 hours of call time according to my phone records. Almost every time being told I would get a call back. To date, I have received 4 call backs.After another month or so of having a destroyed stone wall in my driveway and no response from Singh, we hired a contractor to demo and repair the wall. It cost $2500.Finally on the last week of October, Singh asked to show the invoice for the repair.They quickly told me 'they did not approve the repair quote' and told me that they were not willing to pay for it in full. They never asked for a repair quote to being with but chose to use this against me. We went back and forth for another month, each time spending valuable time calling and being on hold as we fought to get the $2500, each time with empty promises of getting a call back. We eventually asked to settle at $2000 in mid-November but Singh stood firm at $1750. Now it's December, and on the 7th I called saying that we would settle for the $1750 if they would be willing to send the payment out by the end of the following week (Dec *****). I called on Dec 14th to check in and was told that it would take 2 weeks to process STARTING on that day, December 14th.

Singh Roll Off is NOT a BBB Accredited Business.

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