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Business Profile

Computer Hardware

CalDigit

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Hardware.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a cable in August of 2023 and it failed in fall of 2024. I contacted CalDigit who confirmed the cable is under warranty and said theyd forward my information to the shipping department, but they never did. I still have not received my replacement and they have stopped responding to my emails.

  • Initial Complaint

    Date:08/22/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an item (Caldigit TS4) from Amazon a few days ago, and the manufacturer (Caldigit Inc.) advertises a 2 year warranty. The item isn't working properly and I have been trying to contact Caldigit via email and phone for over a week and there is no reply from them. The company provides 2 phone numbers and an email address to contact support, and I have contacted Caldigit using all of these mechanisms, so there is no way to contact this company, and thus they are not providing me any way to fulfill their obligation to support the product under warrany.

CalDigit is NOT a BBB Accredited Business.

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