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Business Profile

Coding and Marking

Code Monkey

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Coding and Marking.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/29/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 20, 2025, I was charged $72.00 by CodeMonkey for a 1-year subscription that I did not realize was set to auto-renew. I canceled the subscription the following day, April 21, 2025, and promptly requested a refund via email. CodeMonkey denied the refund, citing a 5-day cancellation policy contingent on no "progress" being made. I clearly met the 5-day condition and asked for clarification on what "progress" was supposedly made. Since then, CodeMonkey has ceased all communication. I am seeking a full refund of the $72.00.

    Business Response

    Date: 04/30/2025

    Hi,

    We do not see an account under this email: **************************** as we as any communication done in our support systemand on our payment gateway, Stripe.

    Please provide either the email that was used to login to CodeMonkey with or forward the invoice/receipt the user received so we can look into it.

    Best,

    Customer Answer

    Date: 05/01/2025

     
    Complaint: 23262956

    I am rejecting this response because issue is not resolved. 
    Account for the login was ******************************

    I look forward to their response and resolution  

    Sincerely,

    ****** *****

    Business Response

    Date: 05/05/2025

    Hi,

    We apologize for the delay in response and for the poor service you have received. We have dealt with it internally with the team and employee in charge of your case and their late response and communicaiton with you on the matter. 

    I am delighted to hear that this issue was resolved and that you received a full refund. 

    We will do all we can to improve our customer support service to make sure such things do not happen again.

    We thank you for your patience and hope that when the time comes you will give our product another try as we belive it is one of the best out there for kids.

    Best,

    Customer Answer

    Date: 05/06/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *****

Code Monkey is NOT a BBB Accredited Business.

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