We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Web Design

Keyway Internet Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Web Design.

Complaints

This profile includes complaints for Keyway Internet Services's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Keyway Internet Services has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Keyway Internet Services

      124 E F St Ontario, CA 91764-3749

    • Keyway Internet Services

      1030 N Mountain Ave # 335 Ontario, CA 91762-2114

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/14/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have paid KEYWAY every time I have received a bill for years and years. All of a sudden around July they stopped recognizing that I have paid. I called PAYPAL and they confirmed that I have paid every monthly charge (please see attached picture). I even had PAYPAL contact KEYWAY to see if they could resolve this, but there is no communication back. My concern is that they will shut the service off, ruining my business email address communication and I might lose business if they do that. Please feel free to contact PAYPAL (www.paypal.com) to confirm that I have paid every payment for my business email address that KEYWAY (www.keyway.net) provides. My customer number with KEYWAY is 3761. I would like them to finish billing payments going back to July. It looks like he might be able to be contacted at his side employment email address, not just the KEYWAY email address. I believe it is *******.****@bipc.com . Thanks.

    Keyway Internet Services is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.