Complaints

This profile includes complaints for MGR Property Management, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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MGR Property Management, Inc. has 3 locations, listed below.

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  MGR Property Management, Inc.

  3800 E Concours St Suite 100 Ontario, CA 91764

• 

  MGR Property Management, Inc.

  15428 Civic Drive Suite 150 Victorville, CA 92392

• 

  MGR Property Management, Inc.

  72000 Magnesia Falls Dr. #3 Rancho Mirage, CA 92270

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/10/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MGR property management company placed a 1200 dollar charge on my credit report for a property ************************************************** that I rented for 10 years with no repairs from them. I was never late and always on time. When I moved I gave months notice and house was very clean. The owner listed the property and sold it thereafter and mgr no longer manages it. Fast forward to 2025 and they placed this charge on my credit report. I never recieved my 1200 deposit back from them and the owner had no problems selling the property in 2021. MGR then sold the creditor account to a 3rd party collector who refuses to take it off. I do not owe any money and they kept my deposit. MGR sold the false debt to ****************** SVC ****************************************************************************** who refuses to take it off

• Initial Complaint

  Date:03/05/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family moved out of **************************************************************************** on January 10th and left a forwarding address. As I understand it, California requires landlords to refund security deposits within 21 days, and if more than $125 is withheld, it must be accompanied by an itemization. When I received by deposit late, on February 18th, $745 had been withheld, with no itemization. Other than 9 years of reasonable wear-and-tear, we left the apartment in good condition, so I was shocked. The property manager, *****, had told me that the carpet would be replaced (it wasn't new when we moved in), so I didn't have to worry about cleaning it. When we last met in the property on 1/10, he told me to expect some minor cleaning fees, but not much else.I reached out to ***** repeatedly via email and text, asking for an itemization and his contact at MGR, but neither of these was sent to me. He finally spoke to me via phone and told me about some sort of sanitation that was required because we had owned a dog, in case the future tenants had allergies, and also some extra "deep cleaning" that was required in areas such as the cabinets. I've had time to think about it, and I simply don't believe that they spent $745 on these cleaning fees. I'd like to see an itemization and receipts for these cleaning and sanitation fees, and any overcharges should be refunded to me. Again, I'd like to emphasize that we lived there for 9 years, the carpet was being removed regardless, and we always paid our rent on-time. I believe that a standard cleaning and fresh coat of paint would have made the apartment look good-as-new. Thank you.

• Initial Complaint

  Date:02/21/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against MGR Property Management due to ongoing negligence, lack of communication, and failure to provide the services that I, as a homeowner, am paying for through *** fees.For nearly a year, I have submitted multiple requests regarding the poor landscaping maintenance in front of my home. The *** fees I pay each month are supposed to cover these services, yet my requests are ignored, closed without resolution, or met with vague responses offering no assistance. Specifically:Dead plants in my front yard were removed by the landscapers nearly a year ago, but they were never replaced, leaving empty holes in my yard.The irrigation system is malfunctioningsome nozzles do not work, others barely drip water, and some are completely blocked by rocksyet no repairs have been made despite repeated *********** submitted tickets are often closed without action, and direct emails to management frequently go unanswered.There is constant turnover within the company; in the four years I have owned my home, my community has gone through at least five different property managers, leading to inconsistent and poor service.I have never missed or been late on an *** payment, yet MGR Property Management continuously fails to fulfill its obligations. According to the bylaws and CCRs, (Exhibit C, Section 1.7) the Association is responsible for maintaining the front yards, including landscaping.I expect my *** fees to cover basic maintenance, but instead, I am met with delays, dismissals, and a complete lack of accountability.I am requesting that the BBB investigate MGR Property Management for their failure to provide the services they charge homeowners for, as well as their ongoing poor communication and lack of responsiveness to homeowner concerns. I urge the BBB to take appropriate action to hold them accountable for their business practices.Thank you for your time and consideration.

• Initial Complaint

  Date:02/20/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am filing a formal complaint against MGR, formerly known as White Star Management for misleading and deceptive business practices. This *** services the ******************** in *************, **. The *** misrepresented financial responsibility, caused unnecessary delays, and is now unfairly demanding reimbursement despite prior assurances. The damages were a direct result of a leak in a copper pipe located within a low-bearing wall on a common wall that services the upstairs unit only.Details of Complaint:The *** instructed me to hold off on repairs to my kitchen for six weeks while they worked with an attorney to determine financial responsibility. After the six-week delay, I was informed that approval had been granted to mitigate further damages, even though mitigation had already been completed six weeks prior.The *** manager explicitly told me that all invoices would be sent to the ***, leading me to believe that they were taking financial responsibility. (I have attached emails as proof).The *** knowingly entered into a contract with the repair company and assured me that they would receive and handle the invoices. However, in the middle of the repairs, I was contacted by an attorney demanding reimbursement for costs.If financial responsibility was still being determined, the *** should never have entered into contract on my behalf and instructed me to proceed under false assurances. Had I been informed that I would be held financially responsible, I would have explored other repair companies. The person who pays has the right to review and understand the contractI was never given that opportunity.I received an invoice in the amount of $6,461.31. Totaling 50% of progress for reconstruction per approved estimate. (50% of the work was not completed, and the contract was read and entered by the *** manager with Flood Response, the repair company). The ***s actions constitute a breach of trust.

• Initial Complaint

  Date:05/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received a noticed that I owe this company money and if I dont pay they will send me to collections. I used to rent a property from them 2yrs ago. When I moved out I received a portion of my deposit back but now they have sent me a letter that I owed them money. I have tried to call on multiple occasions to Acquire information and left multiple voice messages which they refuse to call me back. I am at the point where I call basically daily and again nobody answers the phone and they refuse to give me a call back to discuss the matters of this inquiry. I just need some help on this matter.

  Business Response

  Date: 06/10/2024

  Thank you for contacting MGR Property Management in regard to your concern.  Your Final Security Deposit Disposition has been uploaded to provide you with all the answers you need.  The First Security Deposit Disposition prepared was an estimated disposition.  Once the final invoices were received a Final Security Deposit Disposition was mailed out to the forwarded address provided. If there is a dispute in charges you must put your dispute in writing and forward it to ********************.  Please put in writing only the item(s) you are disputing.  Your dispute will then be addressed with the property owner.  Once a decision is made you will be contacted in writing with a revised security deposit disposition if ownership decides to make any changes. Looking forward to assist you in resolving this matter. 

  Customer Answer

  Date: 06/11/2024

   I am rejecting this response because:
  
  I was never notified of these charges. I have never sign for these documents. 

  Customer Answer

  Date: 06/24/2024

  Good morning *****,
  
  So the documents that MGR Property Management are now saying that I signed for is false. The attached files are photos of the original documents that they have signed for me. I received $283.23 back from them when I left from my security deposit. The paper they submitted you was receipts for work done over 6months later but they waited almost 2yrs to inform that I still owed money to them. They are threatening to now send me to collections over the doctored documents. If you look at as well. They changed verbiage and added statements after the fact as well as changed dates, but added it to the one document that I signed for.

• Initial Complaint

  Date:02/28/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MGR'S neglect to follow up on issues and concerns lead to major destruction to our rental property. There were 9 lease violations that were not addressed by MGR. Subsequently damages were worse than we ever imagioned. Communication between MGR and landlord were next to none. Requests were ignored. Damages to property were minimized, while major ones we're ignored. Now since MGR has used tenant security deposit for miniscule repairs they felt necessary, leaving larger repairs for the landlord to pay for out of pocket. MGR claims they are not responsible for any additional claims. By contract they were. The damage was done while the tenant was under their watch. Someone needs to be accountable for why this situation came this far. The property damage is beyond what MGR pretends it to be. MGR is not willing to do much more than take their percentage of the monthly rent which the tenant pays. Anything beyond that doesn't happen. Sure they claim they will, in reality they don't. Don't be fooled by thinking because this company is large that their worthy. Just look at the BBB rating and make your own judgement, wish we had before we ever got involved with them. Because of their negligence we were left with a house that was trashed and destroyed beyond in most cases repair.

  Business Response

  Date: 03/20/2024

  We are in receipt of your complaint and appreciate you expressing your issues in concerns. Please note that MGR Property Management takes pride in managing a property for owner(s) or investor(s).  Taken that into consideration I have uploaded a letter in response to the letter we received where you also express your issues and concerns.  This letter should clarify the issues. Thank you for taking the time.

• Initial Complaint

  Date:10/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi I have lived in these apartments for over 5 years now and have had major issues in the past. However, almost one year ago since the neighbors that moved upstairs, I have had issue after issue. If their unit is the same model as mine, then they should also be living in a one bedroom. Theres usually about 5-6 people that come out of their apartment. Theres constant noise throughout the day and night such as but not limited to; banging, yelling, cussing, hitting, throwing, jumping, breaking things above us, and I have let the property manager know as well as had to call the cops one morning due to domestic violence. Nothing has been done from the managers end except she says she will talk to them but nothing happens. I pay rent here just like everyone else and should not have to live in fear, or noise. Even my mother comes over or I have company over and its embarrassing because it scares my company away. I should live in peace since I pay rent. I have asked for an upstairs unit numerous amounts of times and keep getting the run around. Can anything be done for me because I refuse to continue to pay rent if this continues. I would like someone to please contact me to discuss this matter further.

  Business Response

  Date: 11/02/2023

  The complaining party, ********, is a current resident. The On-Site Manager had spoken with ******** on or about October 17, after she complained about an incident involving her neighbor's unit. The manager told ******** she would look into and address the issue with the other resident. The manager says she also told ******** she could offer to move her to another unit as requested, but that the unit type she wants is not currently available (vacant). So ******** would need to wait until a unit becomes available to transfer to.
  
  For privacy reasons we cannot give ******** or BBB details on the other resident, or on any legal or other actions we may be pursuing with that resident. 
  
  I did call ******** just this morning and left a voicemail, but she has not responded yet. Unfortunately, the manager cannot immediately either move ******** to the unit of her choosing if one is not available, and similarly we cannot immediately remove another resident from his unit without taking the ************ steps. 
  
  The manager will follow up with the other resident, she is also trying to see if a ************* who reserved an upcoming unit is willing to wait to move in, so the unit can be offered to ********. This would depend on the other person agreeing to release us from their contract for that upcoming vacancy, as they have already signed paperwork and paid the deposit, etc. . The manager will let ******** know as soon as she can contact the person who leased the unit.