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Business Profile

Data Processing Services

Infodata Place LLC.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Data Processing Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/22/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a customised database from this company comprising Target Geography *********: Target ******************** Fields all stakeholders in the ****************** space with an example comprehensive list of the job titles in relation to the key decision makers we wanted to address Types of technology the hotels used: e.g both CMS and PMS, hotel room numbers Hotel and Hospitality Consultants: Names and other details The list had to be customised because of the technology details that we wanted .We were eventually delivered a list with lots of duplicates lots of irrelevant job titles and we went back to them and complained that the list was not fit for purpose.They provided us with a third list which is still out of date, has lots of duplicates, with little or no no accurate Technology information and now when we are calling people on the list we are finding many have left or the names are incorrect.**** have offered to correct again but we have lost trust and confidence in them. We think the business is a scam and we have lost approximately $7,000 AUS

    Business Response

    Date: 06/18/2024

    I am writing to discuss Case ID ********.

     

    We truly value our customers' feedback, especially regarding our services, and we have made several attempts to address the concerns raised by our client. Currently, we are in ongoing discussions with client to ensure their satisfaction, as they have reported minor inaccuracies via email that we are actively resolving.

     

    Therefore, we kindly request reopening this case for further review and resolution.

     

    Thank you for your attention to this matter.

     

    InfoDataPlace ***********image-whitelisted=

    *********************,

     

    Account Manager| INFODATAPLACE LLC

    Email:*************************************

    Cell: ***************

    Office: ***************

    Website:www.infodataplace.com

    INFODATAPLACE LLC | ****************, ****************,

    **********, ******** | ****


    Customer Answer

    Date: 06/18/2024

     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  • Initial Complaint

    Date:05/26/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a customer list from the company on April 27th, 2023. As of May 26th they have still not delivered the product and have no date as to when we can expect delivery. I have followed up via email and phone, being hung up on in the process. Immediately following the disconnected call, I received an email telling me to check my junk folder. There is nothing in the junk folder. I have requested delivery of the customer list or a full refund. At this point either option is acceptable.

Infodata Place LLC. is NOT a BBB Accredited Business.

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