Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/12/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/12/2022 a Aba counselor came to render service to a autistic child that I care for in my home. He went in child’s bedroom and sat on his bed, once sitting down the bed broke. Counselor said they will have a bed out to me that same night but failed to do so, I also let them know that the bed was a bed bunk set but just not sitting on top of each other at that time so I requested that they replace with another bunk bed. I had to call them numerous times asking where is the replacement bed at as they ignored my calls and messages, I finally text another person and a bed arrived on August 28, 2022 by Amazon. I let them know I received the package and I will not use it because it will be a mix match set and I need bunk bed replacement to match. The supervisor finally reached out after I had to continuously keep asking with messages. She informed me by email that I never requested a bunk bed until later, I then emailed her back with screen shots of the text messages where I told the couselor that was a bunk bed he broke and a bunk bed needs to be replaced. I have not received an answer back after I sent the proof that I did tell him it was a bunk bed. I purchased a bunk bed out of my pocket that cost $300.00 on 9/8/2022 and I enclosed the receipt in the email with the proof text message, also I sent back the bed that I received on Sunday 8/28/2022 to a ups store to return to Amazon like I was told from the supervisor and they will give a $150.00 gift card. I feel it’s unfair they should have purchased a bunk bed like I asked, because they came inside my house and broke the child’s bed by sitting on it, due to him being a large individual over the weight limit sitting on a child’s bed.