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Business Profile

Web Design

24x7 wp support

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/24/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 19th: I paid $2,199 and $449.00 on 6.24 a revamped website and "Custom Template". The service was supposed to be finished by 6.29. I lodged explicit complaints on July 16th, July 24th, and September 12th to no avail. Here is a non exhaustive list of issues. Low Resolution/Compressed images: flagged on June 27th, July 12th, August 8th, August 22nd, September 5th, and September 11th On July 2nd the website went live without confirmation from myself or my assistant. In an act of complete carelessness, my name was listed on the landing page, but the page featured the work from the model/template website of another artist! This put me in an alarmingly unprofessional situation.WP introduced erroneous details: differing fonts, line spacing, boxes behind text, borders on images, new titles or language--elements that do not exist on Did not completely rely on my previous website as we directed 24xwp to do: titles of artworks were mixed up on homepage and other pages, repetition of artworks on homepages, artworks listed in random order on the category pages I was repeatedly informed that tasks were completed when in fact, they were not. Menial tasks, that should have taken a few minutes to complete, took one week, and at times, several weeks, due to misinformation. Without excruciatingly detailed instructions, no mistakes would be addressed.. It looks like I have been charged several times for the same service (Hosting + WP Protection + Plugin and Theme support + WP Technical Support). My first payment was supposed to cover five years, and yet I continue to be charged. On November 27th 2023 I was charged for PLATINUM WordPress ******************* Support [5 years] - (Hosting + WP Protection + Plugin and Theme support + WP Technical Support) $2,499.00 and for a Positive SSL - for next 5 years $395.00 And yet I was charged $299.00 08/14 for my website; paid $299.00 on 9/26 for WP Protection and paid again for Positive SSL on 9/27, and hosting on 9/27 for $145

    Business Response

    Date: 10/24/2024

    Dear BBB,

    We are writing in response to the complaint submitted by ***** regarding her experience with our services.

    First and foremost, we sincerely apologize for the delays and any frustration ***** has encountered. We want to emphasize that we have made every effort to cooperate and fulfill her project needs. ***** confirmed the completion of various tasks; however, there were periods where communication from her side diminished, leading to misunderstandings and delays.

    Additionally, we recognize that ******* assistant later joined the project and raised further concerns. We appreciate the input from her team and are committed to addressing all issues promptly.

    Regarding the billing concerns, we acknowledge the confusion surrounding the renewals. To maintain a positive relationship, we have processed a refund for the incorrect charges.

    Given the circumstances, we understand that our working relationship may not continue, but we genuinely regret that we could not meet ******* expectations. We wish her the best in her future endeavors.

    Thank you for your attention to this matter.

    Sincerely,

24x7 wp support is NOT a BBB Accredited Business.

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