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Business Profile

Data Processing Services

Royal 4 Systems
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/12/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Royal 4 Systems to help me set up scanning software and invoicing to help me grow my business. I was made false promises from the company of what services they actually provide and what the software entailed. The system still doesn't work and they haven't come to finish the job. They have offered me no help in solving this situation. All of our training sessions were recorded by the company through virtual meetings. I paid thousands of dollars and have no working software that I was told would have all the capabilities I was promised. This seems like a complete scam. I cannot even locate any customers they claim they have had.

    Business Response

    Date: 05/24/2023

    Dear BBB,
    This matter is currently being arbitrated, at the initiation of Royal 4, for breach of written contract. Royal 4 maintains that pursuant to the written agreement between the parties, ************ agreed to pay Royal 4 for building a software system for a total of $27,000, with subscription services, including 3rd party software, at $1,245 for an initial subscription term of 36 months (totaling $44,820), to commence once the software was made available on the server for training purposes and data uploads. Royal 4 provided the software required under the contract, and the system is ready to go live. Royal 4 expended additional time and effort to provide additional support to ************, but ************ has failed to allocate the resources needed to train on the system and learn how to use it. This failure by ************ has been brought to its attention on a number of occasions by Royal 4, but ************ continues to refuse to participate in the process, and without this participation, no further work can be done. Moreover, the contact for ************, ***************************, has embarked on a defamation campaign against Royal 4,and has sent several harassing and threatening text messages to Royal 4 employees.

Royal 4 Systems is BBB Accredited.

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