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Business Profile

Laboratory Testing

BioGnomics Lab LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Laboratory Testing.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/27/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This lab is sending me Covid 19 tests that I did not order and billing ******** $288.00 for them. I have called ******** to report the fraud. This is not the only lab that is doing this.

  • Initial Complaint

    Date:07/14/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******** was billed for a nonprescription Covid-19 test in my name . I did not receive the test and had never heard of this lab. I contacted ********'s Fraud Division and reported the suspected fraud and learned that this business had billed ******** for two more such tests in my name. I have received none of the tests.

  • Initial Complaint

    Date:07/07/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep seeing that ******** is being billed for COVID-19 test that I never received and never requested. This is some kind of fraud going on.

  • Initial Complaint

    Date:07/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am receiving Covid test kits from this company and I did not order them. They are billing my ****************** for the kits and again I did not order them. This company needs to be stopped as they are sending out the kids without anyone ordering them they are just making money off of ******** April 17 and May 8 are the dates that they put on the ******** statements. I have also filed a complaint with ******** on these. I have sent them back with a request that I did not order these.

  • Initial Complaint

    Date:06/20/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've noticed that my ******** is billed for the services that were never requested/never provided. Th lab is in totally different state, I've never ordered/used any Covid tests/never requested them. Data of service: April 26. 2023, billed $288.00 by, BIOGNOMICS LAB LLC, paid by ******** on May 2, 2023 in the amount of $96.00 for service never provided(i.e. for 8 COVID tests billed as "K1034 - Provision Of Covid-19 Test, Nonprescription Self-Administered Self-Collected Use, **********". The company doesn't have a website or an email address. It looks like a typical case of fraud.

BioGnomics Lab LLC is NOT a BBB Accredited Business.

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