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Business Profile

Auto Detailing

Detailing.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Detailing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/23/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Detailers who worked on my vehicle caused approximately $1200 in electrical damages, and the business refuses to provide any assistance or refund.

    Customer Answer

    Date: 02/23/2025

    Detailers performed very sloppy and poor quality work that caused damage to my left front window motor, right front door lock actuator, and right rear door lock actuator. I want the company to cover the cost of repairs as estimated by my local ********* Websites terms can be found here ************************

    Stating the vehicle must withstand the "normal detailing process" is a low effort cop-out to excuse damage caused by poor worksmanship. A skilled detailer would not have dramatically oversprayed a plastic dressing product to the point of leaking into multiple door panels and ruining multiple electrical parts. In addition, the outside of my vehicle was washed without my permission, and they begged me for a good review in exchange.

    Business Response

    Date: 03/27/2025

    This complaint is filed against the wrong business. Please update your complaint to be filed with ********** (not Detailing.com). We do not offer detailing services. Thank you.

    Customer Answer

    Date: 03/27/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that I filed against the wrong business. Sorry for the mistake.

    Regards,

    ******* *******


     


Detailing.com is NOT a BBB Accredited Business.

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