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Business Profile

Electronics and Technology

VAVA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronics and Technology.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/10/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the VA-SP003 projector from VAVA in November of 2023. On August 16, 2024, I notified the company that the projector was no longer working. As of this date, February 10, 2025, I have not received a replacement or refund. VAVA insisted that no courier could process the return label, despite my assurance that *****, ***, and **** all operate in my area. The reality is that a return label from my location would likely cost VAVA a bit more, as I paid $222 to process it and have it delivered to them in four days using ***** This has been a terrible experience overall. I paid over $3,300 for what turned out to be an inferior product and had to cover costs out of pocket to get you to begin processing a replacement; which,by the way, only happened after my persistent communication with VAVA. Whenever I contacted customer service for assistance, I received nothing but the runaround.

  • Initial Complaint

    Date:04/16/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a baby monitor by mistake on February 2, 2024. On February 5, 2024 I initiated the return process. I attempted to cancel the order but the business did not respond to my initial email, created the shipping label, and then 10 minutes later told me it was too late and had already shipped. There was further correspondence and the item was returned to them on February 26, 2024. My grievance is that they have withheld a refund and are no ignoring my emails. On March 7 and 11 they indicated there was an issue with a PayPal return so I provided them requested information. Since then I have followed up with my refund 4 times with no response. It has now been nearly two months since they received the returned product and they have not processed my refund. The entire email thread is attached.

  • Initial Complaint

    Date:04/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The following order, ORDER VAVA90137, was placed on November 3rd, 2023. Here's what happened: The product arrived defective, so I proceeded to return it. However, the product got lost in transit from *** to the company. Even though I provided proof of delivery, VAVA refused to refund me until the product was claimed by their insurance. I waited for almost a month for this to happen. Eventually, I agreed to receive a replacement unit, which arrived with a different defect. As of today, they still refuse to refund my money, and I have yet to receive a replacement for the defective unit. It's been 5 months now, and the company refuses to take responsibility for either replacing the product or refunding my money.

VAVA is NOT a BBB Accredited Business.

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