Complaints
Customer Complaints Summary
- 3 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/22/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A PMP Prep course was purchased from this company in error on November 14th, and I reached out to them within 10 minutes of the purchase asking for a cancellation - which is well with their 7 day refund policy. Instead I was routed to someone who said they'd help me move my registration to another course. I explained that I intended to sign up for a PMP course for work through another vendor and wanted a refund. Instead of refunding me there were several emails where the representative appeared to be trying to convince me to take their course, and I explained that their course doesn't fit my needs. My last communication was on December 4 when I was told, finally, that the request was forwarded to the accounts team. I followed up twice and have since heard nothing. It has now been over a month since the initial purchase and three weeks since my last contact with them. I do not want this course, I just want a refund.
Business Response
Date: 02/05/2024
Customer will get a refund after keeping 100$ administration fee, in 30 days.
Initial Complaint
Date:05/09/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up for the Scrum master and the PO/PM course and paid for both of them. I completed the Scrum master course. However, for the PO/PM course when trying to take the course it is not available and emails and calls to this business haven't been responded for a very long time (several quarters). Paid $495 for each course. They signed me up for the course. However the date got moved and they never communicated about the new date. They didn't follow up and haven't responded to several emails or phone calls. At this point I just request them to refund the money of $495.Business Response
Date: 06/22/2023
Please see business response below.
My team tried calling her and talking to her like a hundred times in the last few days since you informed us- but she never responded- i do not think the complaint is valid anymore. Thanks, Dr. *******
Customer Answer
Date: 06/27/2023
Complaint: 20038889
I am rejecting this response because:There is no response received from them. No one has contacted us. Please ask them to reach out to me at ************ or please provide a number where I can reach them to talk to someone.
Sincerely,
*************************Customer Answer
Date: 06/30/2023
Based on ****'s response below, please close this complaint.
Thanks,
*******
Hi *******,
Appreciate your time over the call. We sincerely apologize for any inconvenience caused.
As per our discussion, we would like to offer you a *** class as a gesture of apology. Additionally, you may also attend the SAFe PO/PM class that you previously paid for within the next three months. We will provide you with an updated schedule by August or September. Once you have received the confirmation, we kindly request you to close the complaint with the BBB.In the meantime, I will share the complete recordings of the *** class with you and ensure your enrollment in the Live *** class starting on July 1st.
Thank you for your understanding and patience. If you have any further questions or concerns, please feel free to reach out to me.Look forward to your confirmation.
--
Thanks & Regards,
****
Senior Manager - Training Dept.Strategism Inc
Initial Complaint
Date:08/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company constantly spams me with non-relevant job offers. I never provided resume to them, they found it somewhere and continuously send spam. There is no way to unsubscribe, manual requests to unsubscribe sent to every possible email address are being ignored. Attached is history dealing with this company. Every single request in this email chains is me telling them to stop contacting me. They don't care.Business Response
Date: 10/05/2022
On behalf of Strategism
I am assuring you that it will not repeat again.Customer Answer
Date: 10/05/2022
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me but only time will tell since it's the promise with no verifiable proof they will fullfill it.
Sincerely,
***********************Customer Answer
Date: 04/05/2023
strategisminc.com continues to contact me about job opportunities I did not ask for. They refuse to stop contacting me and do not provide a way to unsubscribe from their spam. Attached is email threads dating back to last year where I told them not to contact me again.Customer Answer
Date: 04/25/2023
strategisminc.com continues to contact me about job opportunities I did not ask for. They refuse to stop contacting me and do not provide a way to unsubscribe from their spam. Attached is email threads dating back to last year where I told them not to contact me again.
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