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Business Profile

Purses

ALOHA Collection

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/19/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm filing a complaint against The Aloha Collection due to a terrible customer service experience and an unresolved issue with a damaged product. I ordered a bag from their website, but when it arrived, it was dirty, smelled terrible, and clearly not in new condition.I followed their return policy by emailing customer service and providing pictures of the damaged item as requested. However, after submitting the pictures, I didnt hear back from them. Ive since sent two follow-up emails but still havent received a single response.This lack of communication is unacceptable, especially for a company that promotes quality products and customer satisfaction. I expected either a replacement bag or a refund, but instead, Ive been ignored ************* requesting that The Aloha Collection resolves this by issuing a full refund or providing a replacement bag. Their disregard for customer concerns is extremely disappointing, and Id appreciate any help in addressing this matter. Thank you for your time and assistance.

  • Initial Complaint

    Date:12/24/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed and paid in full for an order on December 6, 2024. Today is Dec 24th and I still did not get my order. I wrote to the company on Dec. 19, asking for my order, I wrote back the next day asking them to cancel my order, since it showed it had still not even shipped as of Dec 20, a full 14 days after I placed it and paid for it. Since then, *** sent 3 more emails that they completely ignore.

  • Initial Complaint

    Date:03/25/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Aloha Collection had a promotion that if you spent $150 you would receive $50 reward via email. I was in their flagship store, in Waikiki, and was informed about the promotion from their sales associate while at the register. I went back and continued shopping so that my purchase would be over the required $150. The associate looked up my account, with my email address, and said I was all set. She said I would receive the reward in my account but it may take awhile. I kept checking my online account but nothing was there. As it has been a long time I reached out for assistance with their chat. The chat agent, ******, said that the promotion ended Feb. 29 and that there is nothing they can do now. Even though the qualifying purchase can be seen in my account, and it shows I was not issued the reward, she said they are unable to do anything because the promotion ended two weeks ago. It is not right that because there was some error on their part (sales clerk, system, etc) that I am no longer *********** receive what I promised. This is not an ethical way to do business. When there is a mistake, you work to fix it and not just dismiss it by saying shucks, it's too late.

ALOHA Collection is NOT a BBB Accredited Business.

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