Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/18/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a P.O. Box with 24 hr access. The first time I arrived I had been waiting on important personal documents that should have arrived, but *****. I thought nothing of it, and waited. A couple weeks later I arrived again and though not everything arrived my debit card had, so I assumed the business was legitimate. I travel for weeks at a time so mail pickup are spontaneous. The third time I arrived my key for the door, for 24 hour access didnt work. It was after hours. I arrived the next day, had no mail, which was completely odd since I had specifically sent mail to test the box. Something was off, so I had tested it. I called *** and got in touch with ****, the owner, and told him the situation. He claimed I had no mail, and that it was odd my key didnt work for the door. 20 minutes later he called back and said my mail had been saved, and I could retrieve a new key. 1.5 months later I was called and told my box fee was past due. My debit card was stolen, I quickly rectified the situation and put a new card on file. 1.5 months later I arrived at night, no mail, nothing in the box. Next day I arrived and was given my packages, though nothing was in my box, no notice, nothing. A month later I arrived, the night door *** worked but my mail box key did not. The lock was changed though I was current. I had to stay an extra night and arrived next day. **** gave me a new key to my box, no mail though expecting important documents, no explanation. The last time I arrived was 3 weeks later. Day time. I went to my box, my key still worked, yet no mail. I, obviously, inquired. I was waiting on my vehicle tags and correspondence from a court for a ticket. No mail. When I questioned ****, who somehow did not put my business debit on file 3 times before this occurrence, this time he said my box had been closed. My business debit always has funds, and he never called me. *** kept the same number, for years, and have his personal number saved. No mail. Not okay.