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Business Profile

Scientific Instruments

Sparling Instruments Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Scientific Instruments.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/10/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 23, 2023, ************* issued a purchase order for one (1) FM6560811150-316-**** 8" TigermagEP magnetic flowmeter with transmitter in an N4X enclosure, 100 feet of cable, and 8" grounding rings. Sparling required full payment before proceeding with the order, so Dynatek issued check no. ***** in the amount of $11,273.69 on November 30, 2023. This payment was mailed via ***, using a label provided by Sparling.On January 19, 2024, ***** ********** from Sparling responded to a follow-up email, confirming the order was in production and on track to ship by February 26, 2024. However, after multiple delays and repeated follow-ups, only a portion of the orderthe flowmeterwas finally delivered on November 8, 2024, nearly a year after the initial purchase. The transmitter, N4X enclosure, and grounding rings were missing. Both Yosufi and ***** at Sparling were emailed and acknowledged receipt of the shipping documentation, which confirmed that these components were not included in the delivery.Despite multiple follow-up emails, we received no response until February 4, 2025, when ***** finally stated that the missing items would ship on February 14, 2025. Dynatek requested tracking information via email on that date, but we never received a response, and the materials remain undeliverable. Subsequent emails and phone calls have gone unanswered.We are setting a final deadline of April 30, 2025, for Sparling to ship the remaining materials. If the equipment is not shipped by this date, we are demanding an immediate full refund.

  • Initial Complaint

    Date:02/25/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our company, **********-***** Engineering, placed an order (our PO *****) with Sparling Instruments on February 22, 2024. This PO was based on a quote they provided (quote R01324). Sparling subsequently provided a confirmation email and requested payment up front for the goods (flow meters for one of our projects). They charged our corporate **************** card $4,921.51 on 2/22/24. Their sales order # is *****. Sparling's commitment would be to provide the equipment called our on our purchase order. Since that time of order placement, we have tried many times to contact Sparling via phone and email. They have been completely non-responsive. A search of ****** reviews for this business shows that they are doing the same thing to other customers. We seek a refund and candidly this business should be shut down for taking money from businesses and then failing to deliver the product and respond in any way. Our purchase order, the quote from Sparling, the confirmation email from Sparling, and the **** receipt email are attached for reference. Thank you for the time.

  • Initial Complaint

    Date:02/10/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I work for *******************************, we are an industrial distributor. 12/19/2024 I placed an order with Sparling Instruments. I paid them via company purchasing credit card. Sparling send me a Transaction Receipt 12/20/2024 amount of $4,158.00 and a order conformation. Sales order number ***** ship by date Jan 10, 2025. January 17/2025 I emailed ***** ********** ************************************** and asked for a order update. I called several times and left messages asking them to call me back. i sent a few more email asking for updated. 1/31/25 I looked up there website and noticed a lot of bad reviews and i got worried this was scam order. I sent a another email to everyone i could find on their website. One of their **** *** ***** called me and said they are not responding to him and he has open orders over a year old. He did not have good things to say about them and was very update with them. ****** ********** did email back today saying she would reach out to production management and get back to me. After reading all the reviews and personally talking to one of their **** I decided to it would be good to report this company. If Sparling Instruments can not product our equipment that we paid for we will need a full refund from them.

  • Initial Complaint

    Date:01/13/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for products from Sparling instruments that never arrived and they refuse to respond now or refund my money. They stole over $6000 from me alone and there are atoms of people in the same position as me.

  • Initial Complaint

    Date:12/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 11, 2024 Paid $4823.50 for a flowmeter and the company never delivered the product. Have sent multiple e-mails and left multiple phone messages with no resolution. Most of the communication is not even responded to. I have requested a refund and they have not responded or acknowledged my request.

  • Initial Complaint

    Date:08/08/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am the Chief Water Operator for the City of Colt Arkansas. On May 23 2024 order and paid for a meter and meter tube plus shipping. Sales order states ship by date of July 18 2024. Have had no notice that product has shipped. Have sent several emails and left phone messages with no response. Got one response on August 2 ******************************************************************************************** no response since then.

    Business Response

    Date: 08/12/2024

    We are sorry that the ordr, our SO ***** is delayed in shipment.     The delay is due to componenet avaialbilty for manufacture one of the items on this order.   We have informed the customer of a new ship date (8/21) and will communicate directly with them until the order ships.  

    Customer Answer

    Date: 08/14/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:10/17/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, We made a purchase from Sparling Instruments and paid with a credit card. We had to request a return, and got an **** RGA #******. We returned the material and Sparling has received it, but will not refund our money. I have emailed them about 8 times, and they keep saying someone will contact me, but no one does. I have attached the invoice, the 2 payment receipts, the **** and the proof of delivery for the return. All we want is our money back. Thank you.

Sparling Instruments Inc is NOT a BBB Accredited Business.

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