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Business Profile

Leak Detection

Desert Leak Detection

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Leak Detection.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Suspected leak in spa - Desert Leak Detection diagnostic test at ****** indicated broken jet and pipe - started the repair then stopped working for 5-6 days after spa torn up - company replaced jet and poured gunite without further testing to determine if problem solved- Spa started leaking again immediately- then company added some epoxy. After multiple calls and discussions bc this work is under 90 day warranty the tech ****** came out ran another diagnostic test and said that there is still a broken pipe where they installed pipe . He demanded I would have to pay him but gave no written estimate- I advised the job was under warranty and his boss should be paying him for the repairs . I have called the owner ***** 2x per day and he is refusing to respond back or schedule the repair. I have paid him for the job and he assured me that he would fix any & all leaks for the ***** job was quoted as 3-4 days and has taken nearly a month and Im still losing ****** gallons of water per CVWD and being penalized for over usage . Please help me this has been a nightmare and the dishonesty and lack of professionalism by this company needs investigation immediately as they are likely taking advantage of other innocent customers.Thank you, *****************************

Desert Leak Detection is NOT a BBB Accredited Business.

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