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Business Profile

Machine Tools

Stark Tools

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Machine Tools.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/28/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In the manual for the 14” X 40” 4-SPEED 1/2HP 120V WOOD TURNING LATHE ITEM: 66012” lathe it states “ before returning to your retailer, our exceptional customer service is available” with a listed phone number and email address. I have attempted to call and email on several instances without being able to reach anyone. All I am needing is a drive center (item #20 in parts diagram of manual) part that was missing. I would appreciate hearing back from someone that can assist with this issue please. - Dissapointed.

    Business Response

    Date: 06/29/2023

    Any missing parts are handled by the seller, if you can message your original seller they should be able to assist you with parts or email your order information to [email protected] since they do have most of our parts available directly

     

  • Initial Complaint

    Date:04/19/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the 61023 Plate Compactor and the engine manual was not included. The manual is called out as an item that should be included the package. I’ve tried to call their customer support and I’ve also sent the support team and email. No one has responded for several weeks. I assume they could simply send me the PDF of this manual. How hard can this be to respond with a PDF.

    Business Response

    Date: 04/21/2023

    We have not received any emails, our customer service email is custo********************** and the request for a manual can be sent there or to the original seller of the item. 

     

Stark Tools is NOT a BBB Accredited Business.

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