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Business Profile

Computer Services

Nova Development

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Services.

Complaints

Customer Complaints Summary

  • 17 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/04/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 10, 2022 I made an online purchase of: ************************** Home Design with Landscaping & Decks 10 - ************************* Instant Makeover 2.0 - Download Extended Download The total charged *************************** Invoice Number : ********** The software would not display dialog boxes properly on ************* laptop and as a result was basically useless. After 2 weeks of trying to make it work, and having only slight success, I decided the software was not suitable for my application. On July 25, 2022 I sent Nova Development an email requesting a refund under the terms of their warranty, and included a copy of the invoice as well as the filled-out "Letter of Destruction for Nova Development ****** per their instructions on the website. As requested, I destroyed all electronic copies of the software and documentation. There was no response either to the original email on July 25, nor to follow-up emails on July 29 and August 1. All emails were sent to **************************** from my same email address shown on the invoice. Also, I have received nearly daily marketing emails for the company's various products.

    Business Response

    Date: 08/25/2022

    Business Response /* (1000, 5, 2022/08/09) */ I have refunded the total order $66.94 back ******************************** I'm sorry for the bad experience. Order Details ********** for Order Number: ********** Customer ID: ********** Order Status: Complete Order ID: ******************************** REFUNDED Name: ****************** Name: ****************** Company: Company: Position: Position: Address: ************ Port Townsend WA 98368 *** Address: ************ *************************** Edit delivery address Where heard about: 0 Redemption Code Used: Tel: ********** Tel: NA Fax: Fax: NA Email: *************** Email: NA Order Started: 9 Jul 22 03:50 am (ADMIN USER LOCALTIME *************************************** Order Completed: 10 Jul 22 06:22 am (ADMIN USER LOCALTIME ******************** 9 Jul 22 22:22 pm) Sold From (rs):****************** Software 57 Sales Rep(rs3): () Reseller (rs2): Edit rs2 Tracking Tag *****: ************** Tracking Tag *****: IP Address: ************* BETA SECTION: (Currently for information only - **********) GEOLOCATION DATA *************** NOTE: This can be very approximate, and should not be considered fact! Country: *** Region: ** City: ******* Zip/Postcode: ***** ISO country: ** United States BLACKLISTS: Selected Language: ********* Selected Currency: USD Selected Country: *** VAT Code: Payment Method: Credit Card Card Charging Status: Accepted Payment Type: *********** Card Number: ******************* Name on Card / Cheque: ******************** Expiry Date: 03 / 25 Bank: Start Date: / Authorisation No: Payment Notes: Payment Ref: ********** Payment Provider: ************ Contents of Order Product Name (Code) Delivery Quantity Royalty Royalty + Tax Price Price + TAX ***************** Ultimate Home Design with Landscaping & Decks 10 - Download ********** (Bundle product) Download 1 0.00 0.00 ***************** Instant Makeover 2.0 - Download (********) (Part of Bundle) Download (download attempted 1 times) 1 0.01 0.01 0.01 0.01 ***************** Ultimate Home Design with Landscaping & Decks 10 - Download (********) (Part of Bundle) Download (download attempted 1 times) 1 59.98 59.98 99.98 99.98 Extended Download (******) 1 0.00 0.00 6.95 6.95 Commercial Discount Code (id:14705) 1 - 40.00 - 40.00 Discount: 0.00 Additional Comments: Backup CD: 0.00 Sub Total (exc. Tax): 66.94 Tax (17.5): 0.00 Total: USD 66.94 Refund: USD - 66.94 Order Notes Add Note Created Modified Written by Logged in as Note Type Title Options 1 9 Aug 22 9 Aug 22 System ************* Refund Details Full Order Refund APROVED Reason: Not satisfied with product view

  • Initial Complaint

    Date:07/23/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received a voucher for free 1 year membership and then was charged for the full membership one week later. No response from email after waiting a week, call Center is closed so can't call to get refund and there customer service makes you buy credits to speak with them online!!!

    Business Response

    Date: 08/10/2022

    Business Response /* (1000, 5, 2022/07/27) */ According to our records, customer has been already refunded and contacted by the customer service.

  • Initial Complaint

    Date:05/18/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4//9/22 I purchased Scrapbook Factory Deluxe 5.0 from Nova Development on their online order site. They charged my PayPal credit card for $47.99 at that time. Since that date I have received no shipping or tracking information nor have I received the product. November Development has no working phone number or email address that can be used to contact them about this purchase. The Order Confirmation number is **********.

    Business Response

    Date: 06/08/2022

    Business Response /* (1000, 8, 2022/06/03) */ The order has been refunded. $47.99 USD refunded to ******* *******'s PayPal account. Refund details have been emailed to the buyer. Order Details (v:8.4.02) for Order Number: ********** Customer ID: ********** Order Status: Complete Order ID: ******************************** Name: ******* ******* Name: ******* Company: Company: Position: Position: ******************************************************** Consumer Response /* (2000, 10, 2022/06/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) Happy with outcome.

  • Initial Complaint

    Date:05/09/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered Virtual Architect Professional Home Design 10 software 17th April 2022. Software was unstable on my system and crashed repeatedly. After working then restarting a project several times to explore various glitches and interface learning curve issues - I came to the conclusion that this software was not for me. I attempted to contact nova development for their 90 day moneyback guarantee via customer service on 23-April, uninstalled and deleted the software and sent them the "destruction record" they have on their website on 29-April. I've yet to receive any acknowledgement. I noted online numerous cases where this has occurred and was only resolved by involving the BBB, hence my request for assistance to resolve this.

    Business Response

    Date: 05/25/2022

    Business Response /* (1000, 5, 2022/05/11) */ The order for **** ***** has been refunded to the master card ending in ****. Just to note customer service has no record of any email coming from Mr. *****'s email address. Refunded see below: Order Details (v:8.4.02) for Order Number: ********** Customer ID: ********** Order Status: Complete Order ID: ******************************** REFUNDED Name: **** ***** Name: **** ***** Company: Company: Position: Position: Address: ***************** ********************** Address: ***************** ********************** Edit delivery address Where heard about: 0 Redemption Code Used: Tel: ********** Tel: NA Fax: Fax: NA Email: ********************** Email: NA Order Started: 17 Apr 22 18:28 pm (ADMIN USER LOCALTIME America/Los_Angeles: 17 Apr 22 10:28 am) Order Completed: 17 Apr 22 18:32 pm (ADMIN USER LOCALTIME America/Los_Angeles: 17 Apr 22 10:32 am) Sold From (rs): Virtual Architect Software 57 Sales Rep(rs3): () Reseller (rs2): Edit rs2 Tracking Tag (rs4): ******************* Tracking Tag (rs5): IP Address: ************* BETA SECTION: (Currently for information only - ***** ****) GEOLOCATION DATA (*************) NOTE: This can be very approximate, and should not be considered fact! Country: CAN Region: QC City: Montr'al Zip/Postcode: H4E ISO country: CA Canada BLACKLISTS: Selected Language: USEnglish Selected Currency: USD Selected Country: Canada VAT Code: Payment Method: Credit Card Card Charging Status: Accepted Payment Type: MasterCard Card Number: xxxx xxxx xxxx **** Name on Card / Cheque: **** a ***** Expiry Date: 02 / 24 Bank: Start Date: / Authorisation No: Payment Notes: Payment Ref: ********** Payment Provider: CyberSource Contents of Order Product Name (Code) Delivery Quantity Royalty Royalty + Tax Price Price + TAX Virtual Architect Professional Home Design 10 - Download (********) (Bundle product) Download 1 0.00 0.00 Virtual Architect Instant Makeover 2.0 - Download (********) (Part of Bundle) Download 1 0.01 0.01 0.01 0.01 Virtual Architect Professional Home Design 10 - Download (********) (Part of Bundle) Download (download attempted 1 times) 1 74.98 74.98 124.98 124.98 Extended Download (******) 1 0.00 0.00 6.95 6.95 Commercial Discount Code (id:*****) 1 - 50.00 - 50.00 Discount: 0.00 Additional Comments: Backup CD: 0.00 Sub Total (exc. Tax): 81.94 Tax (17.5): 0.00 Total: USD 81.94 Refund: USD - 81.94 Order Notes Add Note Created Modified Written by Logged in as Note Type Title Options 1 11 May 22 11 May 22 System ************* Refund Details Full Order Refund APROVED Reason: Not satisfied with product

Nova Development is NOT a BBB Accredited Business.

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