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Business Profile

Computer Software Developers

ThinkIQ Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/14/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never signed up for this account. They have no record of my email address or name on file but somehow they have my banking information that I no longer use. I randomly signed in just to make sure it was ok and I noticed a charge each month starting in October 2024. I immediately reached out to them. They told me they couldnt find any record of me so therefore they could not do anything. I said youre charging my account I need a manager. They said they took note and will have someone reach out to me. This has been almost two weeks and no one has reached out to me. I have sent 8 emails already demanding resolution with no response. I have fees from not having funds in my account and they just charged me again March 27 2025. I just want my money back and for them to stop charging me!

    Business Response

    Date: 04/21/2025

    You have reached a company that is not involved with the matter you are referring to. We are not ThinkIQ Academy.

    ThinkIQ Inc. is an enterprise software company that sells a software platform as a service to large companies and does not sell its products to consumers or individuals. We generally charge tens of thousands of dollars for annual subscription and services related to our platform. We have received inquiries from time to time from parties asking for a similar $60 refund and have learned that these inquiries have been made by parties who engaged with ThinkIQ Academy (*********************************). Their website states: 
    "Our IQ test taking is free but the results are NOT free! At the end of the test you have to pay ($1 USD bill for 1 day trial, then $29.99 USD a month) to find out your IQ result you will also gain access to practice tests and other study materials as well as the ability retake the test. Our IQ test is NOT free! At the end of the test you have to pay."  (**********************************************************). The Think IQ Academy brand is owned by ******************

    ******************
    *****************************************************
    ******************
    ***

    It is clear that you have confused our company with that of ThinkIQ Academy. We would appreciate if you reach out to them. Their contact info can be found on their website. ******************************************

    Thank you and best regards.

    ThinkIQ ************** (Not ThinkIQ Academy)

  • Initial Complaint

    Date:03/07/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted this company on the 27th of February when I discovered the charge to my debit card, I emailed them and called them spoke to customer service and they said my money would be put back on my card within 3 days and I have received nothing. I need your help with this company,.

    Business Response

    Date: 03/07/2025

    You have reached a company that is not involved with the matter you are referring to. We are not ThinkIQ Academy and we did not receive any communication previously from the complaintant.

    ThinkIQ Inc. is an enterprise software company that sells a software platform as a service to large companies and does not sell its products to consumers or individuals. We generally charge tens of thousands of dollars for annual subscription and services related to our platform. We have received inquiries from time to time from parties asking for a similar $60 refund and have learned that these inquiries have been made by parties who engaged with ThinkIQ Academy (*********************************). Their website states: 
    "Our IQ test taking is free but the results are NOT free! At the end of the test you have to pay ($1 USD bill for 1 day trial, then $29.99 USD a month) to find out your IQ result you will also gain access to practice tests and other study materials as well as the ability retake the test. Our IQ test is NOT free! At the end of the test you have to pay."  (**********************************************************). The Think IQ Academy brand is owned by ******************

    ******************
    *****************************************************
    ******************
    ***

    It is clear that you have confused our company with that of ThinkIQ Academy. We would appreciate if you reach out to them. Their contact info can be found on their website. ******************************************

    Thank you and best regards.

    ThinkIQ****** (Not ThinkIQ Academy)

    Customer Answer

    Date: 03/08/2025

    I would like for this to be forwarded to ***************** when I looked them Test ****** is what came up for *****************. so this needs to be looked I to. Thank you.

     

    Business Response

    Date: 03/10/2025

    We as the consumer to follow-up on the party identified in our first response (*********************************). Our company does not provide services to consumers (see **************************). We provide services for large manufacturing enterprises. 

     

    You have reached a company that is not involved with the matter you are referring to. We are not ThinkIQ Academy.

    ThinkIQ Inc. is an enterprise software company that sells a software platform as a service to large companies and does not sell its products to consumers or individuals. We generally charge tens of thousands of dollars for annual subscription and services related to our platform. We have received inquiries from time to time from parties asking for a similar $60 refund and have learned that these inquiries have been made by parties who engaged with ThinkIQ Academy (*********************************). Their website states: 
    "Our IQ test taking is free but the results are NOT free! At the end of the test you have to pay ($1 USD bill for 1 day trial, then $29.99 USD a month) to find out your IQ result you will also gain access to practice tests and other study materials as well as the ability retake the test. Our IQ test is NOT free! At the end of the test you have to pay."  (**********************************************************). The Think IQ Academy brand is owned by ******************

    ******************
    *****************************************************
    ******************
    ***

    It is clear that you have confused our company with that of ThinkIQ Academy. We would appreciate if you reach out to them. Their contact info can be found on their website. ******************************************

    Thank you and best regards.

    ThinkIQ****** (Not ThinkIQ Academy)

    Customer Answer

    Date: 03/18/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ******* *******

     

  • Initial Complaint

    Date:01/31/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged $29.99 for a ThinkIQAcademy membership I never consented to. In fact, I purposefully elected to not commit to a membership but to do a one-time $1 IQ test. I have contacted on January 27th for a refund and again on January 29th and have not received a response or a reimbursement.

    Business Response

    Date: 02/03/2025

    ThinkIQ **** is a enterprise software company that sells a software platform as a service to large companies and does not sell its products to consumers or individuals. We generally charge tens of thousands of dollars for annual subscription and services related to our platform. We have received inquiries from time to time from parties asking for a similar $60 refund and have learned that these inquiries have been made by parties who engaged with ThinkIQ Academy (*********************************). Their website states: 

    "Our IQ test taking is free but the results are NOT free! At the end of the test you have to pay ($1 USD bill for 1 day trial, then $29.99 USD a month) to find out your IQ result you will also gain access to practice tests and other study materials as well as the ability retake the test. Our IQ test is NOT free! At the end of the test you have to pay."  (**********************************************************). The Think IQ Academy brand is owned by ******************

    ******************
    *****************************************************
    ******************
    ***

    It is clear that you have confused our company with that of ThinkIQ Academy. We would appreciate if you reach out to them. Their contact info can be found on their website. ******************************************

    We hope you get the resolution you are seeking.

    Thank you and best regards.

    ThinkIQ, **** (Not ThinkIQ Academy)

  • Initial Complaint

    Date:11/26/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a $1, one time charge for an IQ test with my friend, we made sure to uncheck the "subscribe box" on both computers, I then was charged $60.00 two days after being charged the $1, I called and waited their "5-10" days and have called probably 20 times to get my money back and they say they filed a request to get my money back but say they dont have access to who they are filing a request to. They say they have no phone number or email to reach the team who deals with refunds, in other words, there is no refunding team at all. Then today I got a warning from my bank they are trying to charge me $30 again randomly. ALL THEIR REVIEWS EXPLAIN THE SAME SITUATION.

    Business Response

    Date: 11/26/2024

    ThinkIQ Inc. is a enterprise software company that sells a software platform as a service to large companies and does not sell its products to consumers or individuals. We generally charge tens of thousands of dollars for annual subscription and services related to our platform. We have received inquiries from time to time from parties asking for a similar $60 refund and have learned that these inquiries have been made by parties who engaged with ThinkIQ Academy (*********************************). Their website states: 

    "Our IQ test taking is free but the results are NOT free! At the end of the test you have to pay ($1 USD bill for 1 day trial, then $29.99 USD a month) to find out your IQ result you will also gain access to practice tests and other study materials as well as the ability retake the test. Our IQ test is NOT free! At the end of the test you have to pay."  (**********************************************************)

    The **************** brand is owned by ******************

    ******************
    *******************
    Suite 10296
    ******************
    ***

    It is clear that Mr. ***** has confused our company with that of ThinkIQ Academy. We would appreciate you clearing this complaint in favor of ThinkIQ, Inc.

    Thank you and best regards.

     

ThinkIQ Inc is NOT a BBB Accredited Business.

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