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Business Profile

Garbage Removal

C & D Disposal

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

This profile includes complaints for C & D Disposal's headquarters and its corporate-owned locations. To view all corporate locations, see

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C & D Disposal has 2 locations, listed below.

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    • C & D Disposal

      19536 S Avenue 1E Yuma, AZ 85364

    • C & D Disposal

      11292 Western Ave Stanton, CA 90680

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/28/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      C and D disposal took my trash can two weeks ago due to damage they caused and have not given me another one. I have constantly called them multiple times and they keep saying theres a work order for the day I call in. I have trash piling up due to their neglect

    • Initial Complaint

      Date:07/18/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called to start trash service and order a dumpster on 6/27. I was told the dumpster would be delivered on 6/30. THen i was told it would be delivered 7/1. Then i was told it would be delivered 7/5. I didn't receive the dumpster until 7/6. When i did receive it, it was 1/3 of the way full already with someone else's trash. it was delivered on wednesday which was supposed to be my trash pick up day and they said i could fill it and it would be picked up. It didn't get picked up. Upon receiving the trash can, i realized i made a mistake in size and needed a larger one. I called wednesday 7/6 and asked if they could replace the dumpster with a larger one since i had already gone through all of that. She said yes and the old dumpster would be picked up and the new one dropped off on 7/7. No one showed up. I was then told it would be delivered on 7/11. We got it on 7/11 and filled it immediately. Wednesday was still our trash day and no one came to pick up. I called and they said they would send someone to pick it up on thursday 7/14 to pick it up. No one came. I was told it would get picked on on Friday 7/15. No one came. I called at 4 pm to let them know and they said their trucks were running until 6 and he was confident it would get picked up that day. No one came. It is now noon on Monday 7/18 and my trash still has not been picked up. i have called and called and spent way too much time on the phone contacting them over the course of 3 weeks. I have spent a lot of money on gas and time that i didn't have to spare going and dropping off loads of trash elsewhere. We are in the middle of a remodel and need trash service for our contractors to be able to continue their work. This has crossed the line of a minor inconvenience and has now become an issue!

    • Initial Complaint

      Date:06/17/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have trash and recycling removal service with this company at our residential address. They are well over a week late to pickup our recycling and will be a week late for our trash pickup if it's not picked up by the end of business today. I have made multiple attempts to reach out to the business to have this resolved. I have spoken with customer service a few times and was assured the cans would be picked up multiple times but nothing has come from these phone calls, voice messages, and emails. The company is nearly impossible to get someone on the phone to speak with. (One phone call took me 3+ hours to finally speak to someone.)

    C & D Disposal is NOT a BBB Accredited Business.

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