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Business Profile

Tree Services

Arizona Cactus and Trees

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/03/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company removed two damaged saguaros on 8-22-2023; I gave one of the workers a check for the balance of $1310; neither of us noticed that it was unsigned. The next day he called to say the bank would not cash it without a signature, and had kept the check, so I wrote another one. In Feb 2024 while doing tax prep I discovered there were two checks for that amount--on different monthly statements so I didn't notice at the time. I notified the company and sent proof of the issue. The first response I got was that the bank owed me. Later the owner agreed to send a check; when it had not arrived in a reasonable time (not in the mailbox and it didn't show up on the **** InformedDelivery app), I contacted her and she claimed her employee had taken it to the post office to mail. Then she said she didn't want to use a check because she had had fraud on the account, could she pay by credit card (no way for us to do this). I offered to go to her office to get a check and she said she'd arrange that. Or meet her at their bank. No result. We discussed transfer via Zelle and I sent the information to her office. No result. She offered to give cash at her office--but then didn't arrange. Another time she said she was waiting for a large payment. I have called numerous times, left voice mails, texted --without result. Note: The bank (which should have called me when they got the check) said they kept the unsigned one, and several days later they compared it to the second check and saw it wasn't fraud and processed it. They said there wasn't anything they could do because it wasn't fraud. I request an exception on the time limit--I wasn't aware of the problem for months, and the company has not cooperated despite my many phone, email, text, and voicemail messages with them, and being flexible on a way to make the refund. I have tried--please help me get my refund. This is not the service I expect from an A+ rated company.Please help me resolve this.

  • Initial Complaint

    Date:10/09/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Never received payment for the difference of work done for the amount of cactus purchased by Az Cactus and Tree Service. See attached receipt. They owe me $77.00 per agreement for the cactus Patricia purchased from us. She moved 1 cactus to another area in yard and removed a stump but it has now started to grow back. Have contacted the company since June regarding the monies owed from them. They just never get back or send a check.

    Business Response

    Date: 01/24/2024

    Check #233 in the amount of $77 was sent to the Faulkners as agreed apon.  It was written and sent on 7-10-23.  Upon checking bank records, it was never chashed.  Until now, we were not aware of any problem. 

Arizona Cactus and Trees is NOT a BBB Accredited Business.

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