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Business Profile

Computer Hardware

SWS Electronics, Inc.

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

3

Average of 2 Customer Reviews

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Review Details

  • J! W

    Date: 08/04/2023

    Over several years, I have had consistent, outstanding service and patient advice from SWS Computers. Recently, B... and N..., were very helpful in guiding me through the possible issues and options in dealing with a 4TB HDD that, without warning, became unmountable. The disk had successfully mounted in a new, flat docking station purchased elsewhere, but that unit triggered irritating, unexpected disconnections. N... recommended trying a toaster style docking station, thinking the downward weight of the disk would help to ensure stable connectivity. That did not resolve the issue.The docking station manufacturer, **************** recommended trying another flat docking unit before erasing/reformatting or discarding the disk. So I purchased another flat docking station at SWS, and tested the disc, but got the same result. Thats when B... stepped up and very patiently walked me through EVERY possible option to address this problem, confirming the details and costs with his senior tech staff. He thoroughly answered every question I could think of, including the costs and possible issues involved in the companys data recovery service, new disk cost options, technical pros/cons of HDDs and SDDs, and many other questions. He was very patient, thorough and especially good-spirited through it all.THANKS, Guys!!!

  • Acquinette B

    Date: 01/04/2023

    I have used SWS for yrs and their service and quality of their repairs were excellent.I had a log in issue 12-30-22 and took crt to diagnosis and correct issue.Picked up crt after 2 days issue resolved and suggested options listed for further repairs noted.Did not use crt for about 2-3 days, when used noticed several scratches on screen and alt key was cracked and did not work.Returned to SWS ,issue was forwarded to manager, I was refunded the password reset fee and the diagnostic fee.Alt button was raised, is still cracked and screen scratches could not be repaired.My crt is permanently damaged and its only 2yrs old!I will no longer use SWS for any future computer issues.

SWS Electronics, Inc. is NOT a BBB Accredited Business.

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