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Business Profile

Security Systems

Smart Tech Security, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Systems.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/19/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a security system from Smart Tech Security, LLC. Install start date was 5/8/23 and scheduled to take 6 hrs. Actual time to install cameras and equipment was 3 business days. Two of the four security cameras installed are not working, in addition, there are still holes that need to be patched, areas that need caulking and paint touch up. Have been reaching out to *****************/Owner of Smart Tech Security, LLC. for 5 weeks at the phone number provided to us by Smart Tech Security, LLC. . Each time we call, it gets routed to a 3rd party/Ruby Receptionist, they put us on hold, they try to call ****, and they come back and tell us repeatedly that **** is not available but they will get a message to him and that **** will call us back. They log the calls in their system. We have not received a callback from **** to date, 6/19/23. We paid $2100.00 for a service that is not complete and half of the security system still does not work. Smart Tech Security, LLC. /***************** has no intention of getting back to us given that it's been 5 wks and we haven't heard from him.

    Business Response

    Date: 06/28/2023

    Since this complaint we have been to the customers house and resolved all the issues to his satisfaction

    Customer Answer

    Date: 06/29/2023


    BBB,

    The items in question have been addressed to the best of Smart Tech Security's ability..

    Thank you BBB and AZ ROC for your time and assistance to resolve this issue.



     

Smart Tech Security, LLC is NOT a BBB Accredited Business.

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