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Business Profile

Payment Processing Services

Statement Review Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/06/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received phone call from the company with deceiving information, caller was extremely rude and unproffessional. But, I guess that scamming doesn't require kindness. Caller didn't state where she was calling from although I asked many times. Instead kept pushing me to confirm bank statements and transactions. Used lies stating her company's job is to make sure our company is compliant and scare tactics stating we will be aquire fees if i don't give her the information she is asking for. Again, this whole time without identifying the company she represents or what they're real purpose is. This is a major scam waiting to happen. False claims and representation masked by arrogance and rude comments to scare you into feeling like you must give them what they ask for.

  • Initial Complaint

    Date:11/29/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business called our phone 8 times in a row while our office was having phone issues so calls were being disconnected. The representative was extremely rude and condescending when she left 3 messages telling us "Wow, you're not very bright!" The representative who didn't even state where she was calling from or her name should be terminated!! Such unprofessionalism!!

  • Initial Complaint

    Date:04/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is runndeptaing the age old scam of calling unsuspecting merchants and claiming the are their processor from "merchant services" or a "3rd party PCI Help Desk" so that they can get the merchant to send statement and other financials in order to set them up witha Statement Review Group merchant account. It is deceptive and they lye to the merchant as I listend in to my merchant as they lied to him today.

Statement Review Group is NOT a BBB Accredited Business.

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