Complaints

This profile includes complaints for GPS Insight LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

GPS Insight LLC has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  GPS Insight LLC

  7201 E Henkel Way Ste 400 Scottsdale, AZ 85255-9678

  
• 

  GPS Insight LLC

  23330 Cottonwood Pkwy Ste 333 California, MD 20619-2072

• 

  GPS Insight LLC

  2652 FM 407 E Ste 215 Bartonville, TX 76226-7024

• 

  GPS Insight LLC

  1277 Porter Rd Lewisville, TX 75022-6299

• 

  GPS Insight LLC

  2652 FM 407, Suite 215 Bartonville, TX 76226

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/02/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: April 23, 2024 (original incident); ongoing through March 2025Complaint Type: Service/Equipment Failure and Breach of AgreementWe are filing a complaint against GPS Insight for repeated failures in delivering promised services, specifically regarding their vehicle camera systems and support.On two occasionsmost recently February 13, 2025we requested critical video footage following vehicle accidents. Despite following all required steps and providing exact timestamps, GPS Insight failed to retrieve the footage.The first incident, from April 2024, resulted in a lawsuit we lost due to lack of evidence. The second case remains unresolved as of March 24, 2025, despite our ********** Service Manager following up six times over five weeks. GPS Insights only response has been vague excuses like poor LTE coverage or file size issues, with no clear resolution or urgency.Their support has been slow, ineffective, and lacking accountability. These failures have undermined the purpose of the systemdriver safety, legal protection, and ***************** April 2024, they offered a $1,300 credit, which we rejected as inadequate. We requested $15,000 in compensation to reflect financial losses, legal fees, and the cost of their non-functioning equipmentbut received no response. They now admit the footage wasnt captured due to technical issues yet insist on enforcing our full contract and buyout fees.Weve tried to resolve this professionally through escalated emails, calls, and meetings with their Customer Success Manager and VP. No meaningful action has been taken.Resolution Requested:Immediate, penalty-free contract cancellationRefund or credit of at least $15,000Written confirmation that equipment failure is not our breach

  

  Business Response

  Date: 04/04/2025

  We sincerely regret the experience you have had and understand the frustration caused by not having video footage available after two separate accidents. We take service reliability seriously, and while we strive to deliver consistent and dependable performance, no technology is immune to rare points of failure.
  
  Regarding the most recent incident from February 13, 2025, we conducted a full investigation and confirmed that the device in question was failing to record continuously. There were no installation or user errors identified. On March 27, 2025, we communicated to you that the footage was unrecoverable and have since initiated an RMA to replace the faulty device under warranty.
  
  We understand that a similar issue occurred in April 2024. At that time, our team reviewed the situation thoroughly and offered a goodwill credit of $1,300, which was declined. We were also informed shortly afterward that you planned not to renew services and began transitioning to a new provider while continuing with our services until the end of their contract.
  
  Though we deeply empathize with your situation, we would have you refer to the Terms and Conditions of your agreement, including but not limited to sections named under  Warranty, Transmission of Data, Liability, and the Driveri Addendum which were sign and agreed upon by both parties.

• Initial Complaint

  Date:12/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i have (6) GPS units in my company vehicles. For several days now, i have tried to contact someone / anyone to speak with me about several issues i am dealing with and nobody will call me back. The only people that will answer the phone is ********** and they won't help you unless you are purchasing a new unit. Acct ***** NEVER answers and after waiting on hold for 3 minutes, goes to voice mail. Click on sales and then ask to speak to a supervisor, goes to voice mail - get left on hold. Been told for 2 days, someone will call me back, im not holding my breathe. I am getting over charged and can't get a return call. Asked to have old vehicles removed from our acct, which are still there. Also, they allow you to set up auto pay but no way to stop my auto pay, unless i go thru my bank, which i have done.

  

  Business Response

  Date: 12/18/2024

  Hello ******,

  Thank you for bringing your concerns to our attention. We apologize for the frustration you have experienced while trying to reach our team. We value your feedback and appreciate your patience as we worked to resolve the issues you raised.
  
  We understand that you initially reached out to us on 12/16 after 3 PM, which falls outside of our accounting department's standard business hours. Our accounting team typically operates during regular business hours and strives to respond to inquiries within one business day. We apologize for the delay you encountered, and we are actively working to ensure more timely responses moving forward.
  
  We are glad that we were able to speak with you and resolve the issues you raised on 12/17, including the overcharge concerns, the removal of old vehicles from your account, and your auto-pay setup. We hope that everything is now in order, but please dont hesitate to reach out if you need any further assistance.
  
  Once again, thank you for your understanding and continued partnership. If you have any further questions or need help, we are always here to assist.

• Initial Complaint

  Date:01/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tried to contact them 3 times asking them to refund my account. They can not provide service as of end of 2023. They will not return my calls. I placed a tech ticket to have them call me and they closed the ticket saying it was resolved. It is not resolved. If you cannot provide me service that is fine just refund my credit card. Also, could you provide me with a company that possibly can provide me service it has been a nightmare working with this company. All ******************************************************************************************* frigging six months after I get everything installed. What a joke of a company if you had intentions of dissolving, Street Eagle, you shouldve told their customers right out of the gate instead of dragging this out for a year costing me money, frustration, and time. An extremely dishonest company. I will make sure to tell everyone I know. Im pretty sure Im gonna take this to social media and all sorts of platforms as well. Its ridiculous that I have to chase my money. Now that youre saying you cant provide me service after you couldnt provide me service at the beginning of the year we went through all sorts of stuff.Youre a joke of a company.

  

  Business Response

  Date: 04/16/2024

  GPSI discontinued service for all Street Eagle Retail customers effective 12/31/2023.  In the months leading up to December 2023, GPSI made numerous attempts via email to notify customers that we would no longer be supporting the service and to contact us directly with any questions.  A phone number and email were provided in all outreach attempts.   *********************** chose to prepay for one full year of service and is owed a credit of $72.  We have contacted **** directly on 4/16 after being made aware of his outreach attempts to initiate the refund process.  We sincerely apologize for any inconvenience this has caused and are working to rectify the situation immediately.

• Initial Complaint

  Date:10/17/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We cannot get anyone from this Company to return our calls. We have left numerous messages regarding problems with our tracking devices which are not working and incorrect billing against our credit card. We can get someone to answer on the main number (after waiting up to 20 minutes), but they only transfer calls to the correct ***** where no-one answers, it only goes to a voicemail machine. You leave ALL your info, call back numbers, etc. But you will never receive a call back. I call back in to explain all this and I am sent to a **** again to leave a message. It has been weeks and still no-one has called us back. Meanwhile we have trackers on our Company vehicles that we are continually being charged for, but they do not work.

  

  Business Response

  Date: 11/09/2022

  Contact Name and Title: *****************************, Director Contact Phone: ************ Contact Email: **************************************** Below is the communication with the customer that is documented in our CRM and phone system. 10/12 - Customer called into support *****/** (Friday) - ****** from GPS Insight called the customer- Appears to have left a message 10/17 (Monday) - ***** from GPS Insight called the customer 10/17 -***** discussed the **** 3G, sent replacements and requested a billing credit 10/17 - Credit was applied to the account 10/19 - Replacement devices shipped