We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Handyman

KB Home Fix

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Handyman.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had a house built by KB Homes in Entrada Del Oro, *********** AZ. The workmanship is CRAPPY!!! We had our 6 month warranty inspection in February and had several issues that need to be addressed. We have had a very hard time getting the service person to return our calls to get the repairs made. We are left with patched up stucco on 3 sides of our house, crappy woodwork around the garage door opening, the grout around the whole inside of the house is crumbling (we were told we should address this at the 10 mth inspection), there is aluminum foil shoved in a whole by our electric box, AND our backyard was NOT graded properly so the left side fills with water when it rains. We've tried over and over to get the repairs completed and basically the warranty representative is "too busy". They were supposed to come make some of the repairs 3 weeks ago and no one showed up. As for the backyard, even though the warranty rep said he would find out how it would be fixed AFTER a report was done by an independent team, he is now saying that it is because we had a pool put in?!!?!?! If you don't know how hard the soil is in **, you can't just bulldoze it the way it is. Dirt is piled up again the cinderblock wall and there is a visible area where you can see if will not drain to the front of the house like we were assure. Needless to say, after spending over $400,000 on a home, we are very disappointed and would warn ANYONE against purchasing a home from KB Home. **************** is non existent and when you finally reach someone they will say whatever they think you want to hear to get you off the phone. We regret not going with Richmond Homes down the street.

KB Home Fix is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.