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Business Profile

Check Cashing Services

Checkmate

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Check Cashing Services.

Complaints

This profile includes complaints for Checkmate's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Checkmate has 20 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Checkmate

      456 S Dobson Rd Mesa, AZ 85202-1836

    • Checkmate

      7510 W Thomas Rd Ste 102 Phoenix, AZ 85033-5407

    • Checkmate

      12041 N Cave Creek Rd Phoenix, AZ 85020-1313

    • Checkmate

      1250 N Alma School Rd Ste 29 Chandler, AZ 85224-2988

    • Checkmate

      2950 N 32nd St Ste 100 Phoenix, AZ 85018-6850

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/28/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I making payments but collectiion rep **** was so rude they dont want lower payment absolutely rude ,I dont try escape I just want affordable payment

      Business Response

      Date: 07/03/2024

      Due to consumer privacy rights, we do not disclose customer information to 3rd party entities.  

    • Initial Complaint

      Date:11/21/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I AM NOT LIABLE WITH THIS DEBT WITH (12 CHECKMATE), I DO NOT HAVE A CONTRACT WITH ***************** CONTRO, THEY DID NOT PROVIDE ME WITH THE ORIGINAL CONTRACT AS I REQUESTED.

      Business Response

      Date: 11/30/2023

      Checkmate has addressed the issue, due to privacy concerns, we do not release any details to third party organizations. 

    Checkmate is NOT a BBB Accredited Business.

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