Complaints

This profile includes complaints for Sun Devil Auto's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Sun Devil Auto has 45 locations, listed below.

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  Sun Devil Auto

  1201 S Alma School Rd Ste 14000 Mesa, AZ 85210-2096

• 

  Sun Devil Auto

  4322 W Thunderbird Rd Glendale, AZ 85306-5027

• 

  Sun Devil Auto

  120 W Baseline Rd Mesa, AZ 85210-6112

• 

  Sun Devil Auto

  5104 E Ray Rd Phoenix, AZ 85044-6415

• 

  Sun Devil Auto

  1824 E Elliot Rd Tempe, AZ 85284-1798

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took my vehicle into a different shop in ** due to my car making a screeching sound every time I would brake. I was told by ******** that my rear and front brakes/rotors should be replaced which was performed. The screeching continued despite ******** stating that a clear film would burn off and eventually the screeching would go away and it never did. Brought my vehicle to another shop in ** and was informed "FOUND FRONT ROTORS ARE NOT CORRECT SIZE. 345 MM ROTORS ARE INSTALLED, VEHICLE SHOULD HAVE 360 MM. FRONT BRAKE PADS ARE NOT CORRECTLY CONTACTING ROTOR. FOUND NO LUBRICATION ON BRAKE PAD CONTACT POINTS. REPLACE ROTORS WITH CORRECT PARTS. WITH CORRECT ROTORS INSTALLED, FOUND FRONT BRAKE PADS DO NOT FIT. BRAKE PADS ARE TEXTAR ****** - FOUND THAT CROSS REFERENCES TO MASERATI NUMBER ********* - WHICH HAS APPLICATIONS FOR GRANTURISMO'S AND EARLY QUATTROPORTE'S. REPLACE BRAKE PADS WITH CORRECT PARTS. FOUND REAR BRAKE: NO LUBRICATION WAS USED ON BRAKE PAD CONTACT POINTS"We had to pay ************************** $1878.36 to fix things that should have already been completed. More than anything, this oversight and putting the wrong parts on my vehicle compromised my safety and that of my children riding in my car with the wrong brakes/rotors across the country back to CA because of the increased risk of brake failure. Despite many emails back and forth with ******** regarding the continuing grinding I heard after the service was performed, I was told over and over that this was normal and would eventually go away with driving. This eventually could have ended badly and this is ridiculous. The wrong parts were ordered before as well and I was told that the manager, that he personally would be going to ******** in ****** to pick up the correct part for my vehicle. ******** did an oil change on our *** as well and it was found by another shop in ********** that they did not put the screen back on which was yet another cost for us to replace and have the work performed correctly

  Business Response

  Date: 02/01/2025

  To whom it may concern, 

  We have reached out to the customer and are awaiting a response. 

  Thank you, 

  Sun Auto Customer Care

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A young man that Im close to his family took his vehicle to this shop right before Christmas to have his oil changed. He used this vehicle to drive home to ****************, ******** and back. On the way back this young man made it to ******** before the oil plug came out and drained the oil all over the highway. The car went into limp mode to try and save the engine, he had it towed into ********, where a mechanic informed him that the oil plug had come out and that that the plug that he purchased to reinstall in the engine would not work, he said the last oil plug was cross threaded, and that is the reason that it likely came out on the highway. He had to re-tap the oil pan and use a larger plug. This young man then proceeded to continue his journey back home where he is a student at ***. Just before he reached ***********, the car went into limp mode again. We had it towed to another shop in ***********. They did a diagnostic, and found metal shavings in the oil pan. They informed us that this is likely going to be a costly repair and that he should probably fly home until it is complete. They sent it off for a diagnostic test to find out what was wrong and it was at this point that I sent an inquiry to Sun Devil auto asking if there was anything they could help us with. They have been very uncooperative, they have said that this is not something that they will warranty their work for. We are basically on our own to replace an engine that this company ruined. Because we had gone 1600 miles and several weeks had passed since the oil was changed they are saying they are not negligent. So I give you a word of caution, unless you want to pay for costly repairs yourself I would avoid this shop. They do not stand behind their work and will protect their negligent mechanics.

• Initial Complaint

  Date:10/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transmission problems this is the third transmission they put in the vehicle in the transmission still has issues shifting from first to second and getting out of gear when it's on the freeway in third gear it has a problem from shifting from first gear to second gear it acts like a stick shift but it's a automatic transmission this been going on for a whole year all three transmissions had issues

• Initial Complaint

  Date:08/14/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They said they could fix a problem (AIR BAG LIGHT) They did not after two attempts. Each time asking for more money. Had to go to other mechanic to fix.

  Business Response

  Date: 08/20/2024

  To whom it may concern, 

   

  We are refunding the customer.  The customer has agreed to the amount of $855.16.

   

  Thank you, 
  Sun auto customer care   

  Customer Answer

  Date: 08/20/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:08/09/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was totally scammed by Sun Devil Auto #**** at Baseline and ************* I took my 2005 **** Ranger there on 7/13/2024 and on 7/15/2024 the salesperson *********************************** told me my Ranger had a blown head gasket and it needed to be replaced for $3,993.99. However, when the engine was inspected with a camera by *********************** on 7/16/2024, they found no gasket or engine damage whatsoever. The problem was only a fuel injector. Sun Devil Auto had specifically said it was not a fuel system problem. They fraudulently diagnosed head gasket blown causing water to get into cylinder #5, compression is low. There was no water or coolant in any cylinder.I authorized Sun Devil Auto to do the $3,993.99 work on 7/15 but 3 minutes later I called and told them I wanted a second opinion from **** instead. ***** was rude and said **** would make the same conclusion. I said I would like to find out. He said, ****, Ill slap it back together and you can just pay the diag fee, which had been quoted as $184.06. When I picked up the truck that afternoon, he attempted to charge me more than the quoted diagnostic fee, but I only had $200 so he took that. He told me I had to have the truck removed from the property before they opened in the morning, or he would have it towed. He pressured me by repeatedly stating that any further damage to my truck was not their responsibility and required me to sign a document to that effect. They did not put the truck back together as promised but left the intake cover off and loose in the engine compartment. I had my truck towed to *********************** that night. ********* completed the fuel injector repair, and the truck runs fine.

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/19/24 dropped off car. 7/24/24 got estimate for $3000. 7/25/24 took car to ****** dealership estimate was only $337. Sun Devil was charging for parts and labor for things that didn't need to be fixed. When researching this Ahwatukee location customers have been complaining about tires not being rotated and they marked the tires so knew they were lying. I believe they are committing fraud with their customers. Spoke to **** the assistant manager who didn't seem to care just wanted me to fork over $$. The general manager ******* just sits in his back office ignoring everything.

  Business Response

  Date: 07/30/2024

  To Whom It May ************************************* brought in her vehicle to diagnose the air conditioner blowing warm and requested a general inspection. The diagnosis found the A/C condenser and suction hose needed to be replaced. As a necessary step in the repair process, an evacuation and recharge of the freon was included in the quote and an explanation of these findings were presented to the guest.
  
  As part of the general inspection, we found the power steering rack to be leaking and in need of replacement. Being unrelated to the original concern, we advised the guest of our findings and provided a quote for this concern as well. As this was not the primary concern, we suggested to fix the A/C and return to address the power steering problem.  
  
  Without having documentation from ******* I suspect they only quoted an evacuation and recharge and did not complete a full inspection on the vehicle to identify the additional concerns. We believe our pricing is both fair and in line within the market. In fact, our evacuation and recharge itself starts at $229.99 and includes 1lb of freon, which is competitive in comparison to the $337.00 cost provided by Toyota.

  We believe this to be a simple misunderstanding and not willful intent. Our goal is to ****** long-term relationships with our guests by operating with high levels of integrity and transparency to make positive impacts in the lives of our guests and our communities.

  Sincerely,

  Sun Auto Customer Care

• Initial Complaint

  Date:06/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tires worn improperly due to lack of rotation at oil change when asked and said they would. This happened numerous times and to other people I know. This is unfair that a car with ****** miles would need new tires I went to discount to measure wear which is a highly reputable place and they showed me the measurements 4 in front and 6 in the back

  Business Response

  Date: 06/05/2024

  To Whom It May ****************** Acura RDX of *********************** was at our location 2 times in 2023. Once in January and the last time it was in our store was 11/24/23.  At that time the car left our shop with the tires measuring 6/32 in the front and 4/32 in the rear.

  Sincerely,

  Sun Auto Customer Care

• Initial Complaint

  Date:02/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of service: 02/17/2024 I had asked for an oil change and tire rotation.I am filing this complaint because I was misled about requiring a brake flush, which was unnecessary since I had already had one done prior to coming in for my oil change. Additionally, I was pressured into agreeing to a cabin and engine air filter replacement despite stating financial constraints and not wanting these services. After haggling, I consented to the engine air filter which he said was most important only to end the persistent persuasion from *******, as I suffer from social anxiety and struggle with pressure situations. My visit was intended solely for an oil change and tire rotation. Furthermore, I was dismayed to discover the interior of my car, particularly the driver's sun visor, smeared with oil or grease, indicating a disregard for the proper care of my vehicle.When attempting to contact them to speak to a supervisor, I was told that the store manager wasn't available until Friday (02/23/2024)

  Business Response

  Date: 02/21/2024

  What am I responding to? Myself? I am beyond confused. I received a message from Sun Devil Auto, and it mentioned the BBB, telling me to respond. My brain is hurting from trying to figure this out for about 20 minutes. So, I decided to type this as my response to whatever is being asked of me. It also said my name was ***** but I am pretty sure my names been ******* my whole life. 
  

  Customer Answer

  Date: 02/21/2024

  ??? Why am I now Sun Devil Auto. What the heck is going on? 

  Business Response

  Date: 02/21/2024

  To Whom It May ***************** a gesture of goodwill, our store manager has offered a refund for the air filter.  The manager has also arranged a time on Friday, 02/23/2024, for ******* to come in and get the refund.  He will also go over the DVI with ******* to prioritize the needs of the car going forward, so that ******* has a plan to take care of his vehicle.  This is still in progress, but we are happy to answer and assist any questions ******* has and hope to resolve the issue this Friday.

  Thank you, 

  Sun Auto Customer Care

  ****************

  Customer Answer

  Date: 02/23/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  **** at Sun Devil Auto helped me today and he gained back my trust in them. I consider this issue resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:01/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business charged me twice for the same service. "Front/Rear Disk Brake Service" includes resurfacing rotors. They then charged additional labor for "Rotor Matching Service w/Brks". The only thing quoted over the phone was the $79.99 brake pad and $89.99 labor for each axle. They then added $160 Front Brake Service and $160 Rear Disk Brake Service. This was an additional $320 on my bill which was not authorized. When I went to pick up my vehicle the manager treated me disrespectfully and did not sufficiently address my concern. I paid the bill to gain access to my vehicle and use it to get to work. This occurred at store **** at ****************************************************.

  Business Response

  Date: 02/12/2024

  Hello ***,
  
  I am writing to inquire if you would be open to me contacting you to discuss the pricing for your services. I would also like to provide a better understanding of the invoices and the charges for the services that you received.
  
  If you are in agreement with this, please provide a ************* that would work best for you so that we can schedule a call. I can also be reached directly at ************ if you prefer to contact me that way.
  
  Thank you, 
  *********************************
  Store Manager 4309
  
  

• Initial Complaint

  Date:01/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good day, Happy New Year!I purchased my vehicle 2nd hand in June 2023. I was aware of an oil leak. Took my car to ****************, they did an oil change ($99.97). They were unable to fix the oil leak, they directed me to Sun Devil opposite them. I asked them to check everything, I was still able to return the vehicle at that stage. They didn't pick up anything else and fixed the oil leak ($1204.39)12/16/2023 noticed an oil leak, took it back to Sun Devil. I was assured I would not have to pay anything. Got a call a few hours later to say they'd found two issues that would cost $4200.00 to fix. The immediate problem would be $2900. I was about to tell them to go ahead after I looked at the estimate. But thought, I should get a 2nd opinion. When I collected the car, I needed to pay $309.73, they said they had emptied all the fluid out the car and had to replace it. Took the car to 2 other places, none could find an oil leak. The one place said there was an overflow and cleaned it up. The other place suggested I file a complaint because there was nothing wrong with my car. I've not noticed another leak since.You will see the attached paperwork, I don't do a lot of mileage (Average 14 miles per day). And even IF I did need an oil change, I wasn't due one for 476 miles. I feel Sun Devil ripped me off with the $309.73 I paid (note $99.97 paid to **************** for an oil change) and certainly tried to make $2900.00 / $4200.00 off me. How didn't they pick up the overflow and just clean it off like the 3rd place did, considering they made money off me, they other two didn't make a cent off me. Sad thing is, I have a warranty for the oil leak they did fix, but I don't trust them, so wouldn't take the vehicle back to them.I would like back all of the money I paid to Sun Devil - $1514.14 to cover the warranty, I refer to the trust issue again and feel they might be forced to be honest in future. Failing that, I'll settle for the $309.73.Thank you for your time.

  Business Response

  Date: 01/04/2024

  Hi ***************** you for taking the time to provide us with your feedback. It is disappointing you had a poor experience in our store. At Sin Devil, we strive for customer satisfaction, which is why we value your feedback. We ask that you please reach out to **************** as wed like to learn about your experience in more detail so we can work to resolve these issues for the future. Thank you again for your time.

   

  Customer Answer

  Date: 01/04/2024

  Good day, 

  Sorry, I dont know who to address, you didnt say your name.

  Ive shared my experience on this platform form, not sure why you need me to go to a different platform. In addition, I no longer trust Sun Devil, you tried to get me to pay for something that doesnt need fixing, and DID charge me for something I didnt need nor approve. Sun Devil took advantage of the fact that I dont know any better. NONE of this should or would be happening if your staff were honest! 
  

  Id like a refund please. 
  

  Regards, 

  *********************

  Business Response

  Date: 01/04/2024

  Hello *****, 

  I hope your day is well. Your request for a refund has been forwarded to the managers of the location for review. Please allow ***** hours for a manager to reach out to you directly to discuss your concerns. If you may need any further assistance with your request, please reach out to customer care at ****************. Thank you for your time. 

  ********************** 

  Sun Auto Customer Care

  Customer Answer

  Date: 01/09/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************