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CTLumination, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for CTLumination, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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CTLumination, LLC has 2 locations, listed below.

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    • CTLumination, LLC

      P.O. Box 1642 Higley, AZ 85236

    • CTLumination, LLC

      2162 E. Beachcomber Drive Gilbert, AZ 85234

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:01/03/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Seller has not made agreed upon refund after return of items with proof of delivery from **** of receipt of returned item.Seller no longer responds to emails regarding refund Have provided seller with documentation, pictures, emails in support of my claim Seller agreed to refund my money as original item were poorly packaged and were made of solid glass and arrived damaged.The original item was returned via **** with return label provided by seller.The seller provided a incorrect label for the return of the original damaged item which delayed the whole transaction and I had to prove to the seller that he provided the incorrect return label, the seller acknowledged their mistake and sent the replacement.The replacement was an inferior item made of tin and plastic and came in a box labeled as a refurbished product.I informed the seller this is not what I ordered the original item was solid glass and the refurbished plastic and tin replacement was not acceptable.The seller agreed to refund $99.99 upon return of the replacement item.Item was returned with tracking and delivery confirmation thru ****.Seller no longer responds to emails and has not issued agreed upon refund of $99.99 I have all receipts pictures and emails that support my claim

    CTLumination, LLC is NOT a BBB Accredited Business.

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