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Business Profile

Automated Teller Machines

Advanced ATM Systems

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Automated Teller Machines.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/26/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We started doing business with advance *** systems in May of 2021. After purchasing an *** from them, we signed a service agreement which required us to fund the *** and at the end of each day, be reimbursed the total dispensed amount + accrued surcharge fees. Now I will say operations were up and running as Expected for several months before we had our first major hiccup. We reached out to request a change in bank account routing. This proved to be a troublesome task as it required weeks of intermittent email exchanges. Finally, after a few weeks, we saw deposits once again flowing into our appointed bank account. Unfortunately though, the amounts did not add up. When we asked about documents/reporting data from our transactions and payments, they would go quiet. We relied on them completely for reporting so had no access to data of our side. luckily were able to print out the *** machine summary which includes total amount dispensed etc. we estimate the total owed to us is in the range of $90K dollars. We strolled hearing from Advanced ATM Systems for months until a random email I sent was answered in May 2023. The support team seemed new and eager to help for a few days, until they too went quiet. I was able to get them to continue depositing missing daily total amounts to our latest bank account on file, but after a few thousand dollars worth of transactions, the thread went quiet once again. I am writing the BBB once again to document and formally launch a follow up complaint against Advance *** systems.

  • Initial Complaint

    Date:01/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have called repeatedly, they're product has not been functional for 3 years and they refuse to contact to schedule removal. Called daily and have yet to receive a call from ***.

  • Initial Complaint

    Date:07/07/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on June 29th 2022 @ about 7:25 am i used the atm to withdraw $ ****** dollars as i was putting my wallet back into my purse the *** sucked the money back into the atm machine i have located the owner *********************** and left numerous messages but have not received any calls back to have my account credited back the money also the answering service for ***** informed me good luck that he will not answer or return calls this is unacceptable i am filing a complaint to resolve this issue thank you.

    Business Response

    Date: 07/08/2022

    Cardholder contacted wrong company and assumed we owned or serviced ATM. We contacted cardholder on same day on 07/07/2022 and they used an ATM that we do not own or service, and cardholders' complaint against us is incorrect. However, we informed cardholder proper steps to verify and dispute transaction, which is to contact their card issuer, and card issuer will make appropriate verification of transaction and credit cardholders account if necessary. When we spoke to cardholder, they did not even check, or double check their account to verify transaction before contacting us or contacting correct ATM owner/operator.

    Customer Answer

    Date: 07/11/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***********************

     

Advanced ATM Systems is NOT a BBB Accredited Business.

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