Reviews
This profile includes reviews for Ritter Communications's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 15 Customer Reviews
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Review fromRoger H
Date: 02/12/2025
1 starRoger H
Date: 02/12/2025
I asked for install at 3 p.m he got here early my wife let him in I specifically told them not to start till I got there he sent me a message at 12 said he was ahead of schedule and sterted working when my wife let him in he set up the wifi box 12 inches away from the stove in the kitchen when I told him it needed to be In the living room he said there was nothing he could do do I told him to just take it out if he had waited for me to get here I would have refused install from the start with that being the case they couldn't even get the wall plate straight it was easily 5 degrees off level I could have done a better job installing it myself would have been where I wanted it and there would not have been an issue what a deal breaker and I know how good there service is I've had them before I think they could have worked out somthing if they tried but it was simply about slapping in a unit and leaving for them
Ritter Communications
Date: 02/14/2025
We are sorry to hear you were dissatisfied with your service installation. We would like to speak with you to discuss the concerns outlined in your review. At RightFiber, we value our customers’ feedback. Please give us a call at 833-717-4448 Monday through Friday from 8:00am -5:00pm. We look forward to speaking with you. Thank you.Review fromAshely E
Date: 11/22/2024
1 starCharging me money for their incompetence. I got a call to update my credit card information, so I updated it for them, and whoever did not click the autopay button where the card would be charged monthly. As a result of that, I have been sent on a wild goose chase for the past 2 months. I just got off the phone with them, last month I got charged an $18 late fee, and this month I got charged a $50 reconnect fee even though I was not at fault. They have not waived any of the fees, and they are just trying to dodge accountability. I asked the person for an email, and she put me on hold and left for a few minutes. She came back and said we cannot send out emails, even though before she put me on hold, she said she sent an email to my email on file. Just blatant lies.Review fromJill S
Date: 11/08/2024
5 starsJill S
Date: 11/08/2024
I just want to brag on a technician. Jeremy from Northwest Arkansas was truly AMAZING! He showed up when he said he would and even came back by our office to finish something that I really should've been able to accomplish myself. He wanted to make sure we were 100% happy before he left. He went above and beyond the call of duty, for sure! Great Job, Jeremy! Thank you for caring.Ritter Communications
Date: 11/14/2024
That’s fantastic feedback Jill! Thank you for taking the time to share your positive experience and we will happily pass this along to Jeremy and his manager!Review fromSJ M
Date: 09/26/2024
1 starWe have had this company since we were ‘forced’ to use it. We pay $223 a month. I wanted to connect another tv in a bedroom of which cables are already there. $100 for someone to come n check cable to make sure they are ok. I move one tv from another bedroom in there but wanting to connect a new tv permanently in 2nd room. Not wanting Dish or Direct but right now I HATE RITTER!! We are retired n don’t have funds to just give away.Review fromAlandria S
Date: 09/19/2024
1 starAbsolutely horrible communication. took over a week of calls for them to realize they had the wrong address for installation. Said they could install it only to say they can’t once they made it. THEN proceeded to put “owner wouldn’t let us install” in the remarks which is a complete lie. then said they “probably wouldn’t come back out since those remarks are on there”. I canceled services at prev address THREE MONTHS ago and attempted to reconnect, they tried to charge me for equipment that was picked up THREE months ago. would not recommend to anyone.Review fromWes J
Date: 09/13/2024
1 starI think a string and two paper cups will work better than Ritter services. The worst service I have ever received. It has been this way for years. We have moved EVERTHING out of town we can to avoid depending on them. Our company down for days tome and time again everytime they do anythingReview fromVirginia J
Date: 03/31/2024
1 starVirginia J
Date: 03/31/2024
I live in Lowell Arkansas & Ritter came into our neighborhood to install fiber optic cable . No notice was given to anyone in my neighborhood. Apparently because of easement rules, they can dig your yard up, even if you dont want Ritter. They hit my water line within 30 minutes & have destroyed my front yard. It has been 4 days now & while they connected the water line, it is surrounded by orange mesh & is not covered back up. I was not in agreeance with touching my yard at all & it looks horrible. There are other neighbors whose water lines were damaged as well.Ritter Communications
Date: 04/10/2024
Hi Ms. Johnson. We’re sorry to hear about your experience and would like the opportunity to address your concerns. At your convenience, please give us a call at 833-565-1994. We look forward to speaking with you soon. Thank you,Review fromKathy S
Date: 03/30/2024
1 starKathy S
Date: 03/30/2024
I’ve had my internet since September 2023. It took weeks for Rightfiber to buy the lines to my house. But they have yet to bury the lines to my neighbor’s house which was installed in the same week. The ground connection is in my yard. The lines go across my yard to my neighbors house. I’ve reached out many times but have gotten no assistance. I just need someone to come out and move the neighbors lines out of my yard.Ritter Communications
Date: 04/10/2024
We're sorry to hear about your experience. We certainly understand the importance of having those lines buried. To better assist with your concerns, please give us a call at 888-717-4448. We would be more than happy to assist you. Thank you.Review fromAndrew H
Date: 12/27/2023
1 starWhile installing boxes, Right Fiber damaged our street, sidewalk, and my driveway and has been ignoring multiple tickets I have filed over the last couple months. When I call, they are polite, file a ticket, then never follow up. I expected the yard to be torn up and planned to deal with that. I did not expect massive vertical and horizontal cracks in my driveway, making my driveway uneven, with lips now poking up that make it impossible to do something as simple as ride a skateboard in the driveway. I filed multiple tickets and spoke with Lee from their contracting boring company about the damage. He immediately laid into me regarding our neighborhood being the worst for complaints and that he is sick of it while accusing me of lying. I did not have a massive crack in that spot with an elevated side of concrete before Lee and his crew spent a few days there. Others from his team also shared they had struggles boring under that spot given the elevation changes from yard to yard and rocks in the way, but this was denied by him. He showed me pictures that he said show damage before work, though you can clearly see this was after they started working and he cropped out their hole. I followed up again and shared the pictures of bright white, freshly busted concrete as well and this was ignored by Right Fiber simply because their contractor said he didn’t do it. I understand things happen, but they should be corrected. The lack of ownership, responsibility, and professionalism from Right Fiber and Mr Lee reflects very poorly on the company as a whole.Review fromGeoffrey P
Date: 10/16/2023
1 starGeoffrey P
Date: 10/16/2023
Obviously your service is bogus and data faked. Credibility is poor.Ritter Communications
Date: 10/18/2023
Good afternoon- We have no record of Geoffrey P******* as a current or prior customer of Ritter Communications and/or Right Fiber nor are we able to locate any interaction with anyone by that name. Sincerely, Michelle W*****, Manager, Customer Care
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