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Business Profile

Security Guards

Admiral Enforcement

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Guards.

Complaints

This profile includes complaints for Admiral Enforcement's headquarters and its corporate-owned locations. To view all corporate locations, see

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Admiral Enforcement has 2 locations, listed below.

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    • Admiral Enforcement

      255 Church St Mobile, AL 36602-2603

    • Admiral Enforcement

      PO Box 2148 Mobile, AL 36652-2148

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/09/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ADMIRAL ENFORCEMENT II, L.L.C (ENTITY ID NUMBER *********** / ALBAMA SECRETARY OF STATE)*********************************************************************************************************************************************************************************************** Immobilisation no; ******* Boot Serial no; 1827 On August 02, 2024, I parked my rental car in a space with handicapped parking to go on a paid tour, came back to find a boot on my rental car. Our car was transporting 2 Disabled Veterans, a 2 year old and a ****************************************************************** to pay $150.86 to release this boot. We were also forced to stand in the heat of 102 degrees and continued to call this company while no one answered the call. They only showed up after I paid this ticket to release this boot. This all sounds illegal. How can you boot a car with a handicapped placard on it in a handicapped parking area? I am demanding my money back for this illegal boot of $150.86

    • Initial Complaint

      Date:11/20/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      11-18-23 I AGREED TO THE PARKING VIOLATION AND PAID IT. MY DISPUTE IS THE **** WAS IN A DARK AREA OF THE GARAGE. I DIDN'T SEE IT ON MY TRUCK. I WENT TO LEAVE AND FELT IT SO I STOPPED. I CALLED THE AND WHEN THE AGENT ARRIVED SHE SAID IT WAS DAMAGED. I ASKED HER TO TRY TO REMOVE IT BUT SHE REFUSED. SHE CALLED HER SUPERVISOR AND HE SAID I HAD TO PAY $200 TO COVER THE DAMAGED ****. MY ARGUEMENT IT HOW DO YOU KNOW IT WAS DAMAGED UNLESS YOU TRY TO REMOVE IT. AGAIN SHE REFUSED. AFTER ME ASKING SEVERAL MORE TIMES, I FINALLY PAID THE $200. SHE THEN REMOVED THE **** WITH NO PROBLEM. SHE ALSO SAID 'YOU KNOW OWN THE ****, IF THE *** DOESN'T WORK, IT'S MY RESPONSIBILITY TO GET IT OFF. SHE ALSO REFUSED TO KET ME THE *** TO THE ****. AFTERALL, IF I HAD TO PAY FOR THE ****, THE *** SHOULD HAVE COME WITH IT.MY POINT IS, SHE PUT THE **** IN A POSITION THAT WHEN I DID A WALKAROUND, I DIDN'T SHE IT. REGARDLESS OF THE NOTIFICATION ON MY WINDOW. I DIDN'T SEE THE ****. I WANT MY $200 BACK AND I'LL RETURN THE ****.

      Customer Answer

      Date: 12/07/2023

       have heard back from Adimral Enforcement but they didn't understand my complaint. I understand i'm resposible for the parking fine and i have not problem paying that. 

      My problem is having to pay for a boot they said i damaged. The agent said it was damaged because i rolled over it. the locking mechanism could possible be damged. I asked her to try the key to see if it worked, but she refused. the locking mechanism is encased on in steel. She unlocked with no problem. 

      I'm asking for my $200 to be refunded. Not the $100 parking violation. 

    • Initial Complaint

      Date:04/05/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello BBB. I'm look for some assistance regarding this matter. This event happened on 31 March 2023. I have tried many avenues to contact them with no success. I am including my message I sent to them to appeal the situation. "Good Afternoon. We didn't intend to park in this lot for free. It was my friend and I first time in *********** and we pulled into the PREMIUM PARKING location (#***). We noticed that a couple was having a hard time with the nearest machine so I went to the nearest pay machine that didn't have anybody using it. Unknowingly, I payed at the wrong kiosk that was for a different lot. We are not used to big parking lots being controlled by different companies so we assumed the the kiosk which i used serviced all the parking spots in the area. To help our case, I have attached a ticket stub showing that are intentions were to use the lot and pay for our spot. Thank you for your time and have a great weekend." I want to add that there are no signs signifying that the other portion of the lot was through a different company. It's literally cement bollards with a low hanging chain connecting each of them. In addition, I have called the City Hall and they said that have received numerous complaints about the same exact parking lot

    Admiral Enforcement is NOT a BBB Accredited Business.

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