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Business Profile

Computer Repair

Computer Resource

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/04/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ON APRIL 5 , 2023 , I LEFT MY **** LAPTOP IN HANDS OF COMPUTER RESOURCES , *************************** S . I ASKED HIM OF SERVICE TO REMOVE A VIRUS , HE QUOTED $75 , AND SAID HE WOULD HAVE TO "WIPE THE DRIVE" AND REMOVE ALL ****** I THEN OFFERED TO GO BUY A NEW FLASH DRIVE TO TRANSFER/ BACK UP MY DATA FILES . HE OFFERED $45 FOR HIM TO BACKUP THE ****** LATER THAT MORNING , ***** , IT TECH WORKING THERE , CALLED TO CONFIRM WHAT I NEEDED DONE . HE ALSO INFORMED ME I NEEDED A NEW BATTERY , DUE TO OLD ONE ALMOST BURNED UP , (TRUTH , BC I SAW THAT MYSELF) , HE CALLED ME THE NEXT DAY IT WAS READY . I PAID HIM TOTAL $191.50 , INCLUDED $75 VIRUS REMOVAL , REINSTALL WINDOWS , $45 DATA BACKUP , $65 NEW BATTERY , +$6.50 TAX .I TOOK IT HOME , STARTED UP WINDOWS & DISCOVERED ALL MY DATA/FILES /FOLDERS EMPTY !! I HAD ASKED HIM SPECIFICALLY BACKUP ALL FILES ON DESKTOP , MUSIC , LIBRARIES , DOCUMENTS . I UNDERSTOOD HE KNEW WHAT I ASKED . HE HAD LOST ALL MY NEW RECENT FILES & PERSONAL IMPORTANT FILES !! I THEN PROCEEDED TO RETURN TO STORE , I TRIED MY BEST TO TALK CALMLY W HIM , BUT HE COULD TELL I WAS ANGRY , HE SAID HE DID EXACTLY WHAT WAS ASKED , THINKING I KNEW WHAT HIS COMPUTER LANGUAGE MEANT . I KNEW RECEIPT STATED NO CASH REFUNDS , BUT HE WAS UNWILLING TO GIVE ME CREDIT CARD CREDIT REFUND . IF I COULD HAVE PERFORMED THIS W KNOWLEDGE HOW TO AT HOME , I WOULD HAVE DONE IT !! I WISH I HADN'T TRUSTED HIM . I LEFT OUT TELLING HIM I WOULD BE FILING COMPLAINT W BBB , BUT HE DID NOT CARE , JUST REPLIED "OK" . I WILL NEVER USE THIS BUSINESS AGAIN , OR RECOMMEND TO ANYONE ! IF I COULD RATE THIS , IT WOULD BE 0-1 SCALE OF 1-5 STARS . HE IS A TERRIBLE BUSINESS AND IS BIG RIPOFF !!! IWILL TELL ALL MY FAMILY , FRIENDS NEVER USE THIS BUSINESS , TOO RUDE AND DOES NOT CARE ABOUT QUALITY OR CUSTOMER RESPECT !!

Computer Resource is NOT a BBB Accredited Business.

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