Complaints

This profile includes complaints for Quality Concrete's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Quality Concrete

  631 Highway 231 Laceys Spring, AL 35754-3809

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  Quality Concrete

  PO Box 4456 Huntsville, AL 35815-4456

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/31/2022

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Quality Concrete, ***************************, to replace my driveway for $18,375.00. Work started on 9/14/21 and completed on 9/24/21. The very next day, the concrete starting cracking. I understand that some light cracking is normal however, I consider the cracks in my driveway excessive. Over the next few months, the cracking became worse and then I started having chunks of concrete popping out. ***** continually stated to me that he would "make it right", and that the concrete supplier (SRM) gave bad batches of concrete. He then sent me a "recipe card" from SRM showing the mixture of the concrete that he ordered. I told him that meant nothing to me since I'm not a chemist nor do I know what the mixtures should be. Additionally, it is not my responsibility to chase after the concrete supplier that he chose to go with. According to the contract, it states, " and not to use any substandard or rejected materials". ***** yelled and screamed at the concrete drivers during the pour because they were "not in the right order" to deliver the concrete. I have emails and text messages between ***** and I where he admitted to the product being substandard and then he just stopped replying. I continually called, left VMs, emails, and text msgs to get him to come back to my home and look at the cracks, to which he did not reply. Finally, he had his mother, ***********************, call me (he mentioned in our first meeting that she was his office manager) and she stated that ***** saw the pictures and was not going to come back to look at my driveway. She also said that SRM has been giving other contractors "bad batches" of concrete as well, which goes back to the "known substandard or rejected materials" quote in the contract. The reason this has taken 13 months now is due to the length of time trying to give him every chance to keep his word and the length of time where I was not getting responses. I have a demanding job that takes a lot of my time as well. I can send more info upon reques

  Business Response

  Date: 10/31/2022

  This complaint has been noted. It has been filed with my insurance company. I am also suing SRM for their substandard product and poor delivery. They give me assurances that their concrete is standard. It upsets me greatly to have our hard work destroyed by their bad product. It is our job to shape, place, and finish the concrete. I do not create the concrete mix. The failure was caused by SRM's mix. I have not had this problem with any other concrete company.  I have used them several times and after this disappointment in their product, I have chosen to never use them again. 

  **************** was a nice customer and I enjoyed doing his job. I am crushed that this has happened. I have spent time researching how to fix the concrete to no avail. This goes beyond simple resurfacing. I will keep him posted on the insurance claim.

  ***************************

  Owner

  Business Response

  Date: 12/05/2022

  RESPONDING TO COMPLAINT #********

  UPON NOTING THIS CUSTOMERS COMPLAINT, MY INSURANCE COMPANY HAS DENIED HIS CLAIM DUE TO THE **** THAT SMALL CRACKS IN CONCRETE ARE NOT COVERED. MY COMPANY WILL NOT BE SUEING SRM FOR THEIR SUB-STANDARD PRODUCT AND POOR DELIVERY AS I HAD THEIR QUALITY CONTROL ***** COME AND INSPECT THE WORK.THEY STATED THERE WAS NOTHING WRONG WITH HIS PRODUCT AND PROVIDED A WRITTEN STATEMENT TO HIM. **************** PAID FOR HIS JOB IN FULL AND THEN COMPLAINED LATER TO WHICH MY COMPANY CAME OUT TO RESPOND TO HIS CLAIMS. ONCE AGAIN, MY COMPANY CAME OUT AND TRIED TO MAKE HIM HAPPY AGAIN BY CUTTING DECORTIVE DESIGNS INCLUDING DIAMONDS AND BOARDERS WHICH COST MY COMPANY OVER $2000. IN LABOR AND MATERIALS. ONCE AGAIN **************** SAID HE WAS HAPPY WITH HIS DRIVEWAY.