Reviews

Review Details

• Review fromBonnie H

  Date: 05/14/2024

  1 star

  Bonnie H

  Date: 05/14/2024

  Unethical Practices and Lack of Communication Avoid AAMCO I recently had a deeply disappointing experience with AAMCO and would not recommend their services to anyone. Here is a summary of my ordeal:I received an initial quote of $2,597.95 for vehicle repairs and paid $1,300.00 on April 3, 2024. The vehicle was promised to be ready by April 8, 2024. However, after being informed of delays due to staffing issues, my husband and I visited the AAMCO shop, only to find out that my vehicle had been transferred to a **** dealer without any prior notification.The sales representative confirmed the transfer and assured us that AAMCO was handling the situation. We were not informed about any additional costs involved with this transfer.On May 1, 2024, AAMCO called to inform me that my vehicle was ready for pickup, with a new total cost of $4,750.02. After deducting the $1,300 already paid, I was left with a balance of $3,450.00. When I questioned the unauthorized additional work, the sales representative admitted to making the decision without my consent and insisted that he had the right to proceed without notifying me. He further stated that the vehicle would not be released until the balance was paid in full.This situation caused significant financial strain and highlighted the unethical practices of this AAMCO location.I strongly advise against using AAMCO for any vehicle repairs. They do not communicate additional charges to clients, and the owner believes he has the right to conduct work without the customer's knowledge or approval. Save yourself the hassle and choose a more reputable service provider.

  AAMCO Transmissions & Total Car Care

  Date: 05/17/2024

  This was a complicated situation with the customer vehicle as it had transmission issues AND engine computer issues. We were able to repair the transmission issues, but were unable to repair the engine computer issues. We had the vehicle sent to a local **** dealer (at our expense) that we use for parts, and after about 2 weeks, they were able to figure out the engine problems. We made the customer aware of what we were doing, but had no control over the timeline, though the customer seemed to expect daily status reports. It was determined by our shop and the **** dealer that the vehicle would not be operable without the engine repairs (transmission repairs had already been completed by us), so we authorized that the repairs be done, and we were able to negotiate a substantial discount on the work for the customer. The vehicle is a work van, and my customer reiterated many times that they needed their van to be fixed, so we proceeded to get it fixed. Their really was no alternative. I understand the customer's reaction to some degree, but 2 things are very important to note. One, the customer admitted they would have gotten the work done anyway, believing that they could get it done cheaper at a different **** dealer (they could not even get close to the price), though their timeline may have been a couple of months out. Two, I offered to let them pay the **** dealer portion over a 2 month timeline instead of all upfront, and they declined. We did what we believed to be the right thing for the customer. The van is back on the road running fine, and is being employed in their business like they insisted it needed to be.