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Business Profile

Computer Software Developers

Global Informatics LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/18/2025

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used this site "**************************" to verify a car's history. I had to pay 1$ for one report and after 7 days if I do not cancel my subscription I'll be automatically billed 29.99$. That is exactly what happened and I did not know the last part untill it actually billed me but I got over that, it was my own mistake for not paying enough attention over their policies. The problem that still remains is that after more than two weeks I am unable to cancel my subscription. I used the button to cancel my sunbscription but it fails everytime and it prompts that an error occured and I have to contact them on the email to cancel my subscription. I contacted them on their email and and still no answer. I contacte them over their live chat app, they opened a ticket but it was never solved. I contcted them again over the live-chat to solve it and they made another ticket that was also never solved. At this point, if it wasn't clear enough from the begining, I am stuck in their money milking scam and even if I would have tried to cancel before that first billing it would have worked. I really don't know how to coerce them to cancel my subscription.

  • Initial Complaint

    Date:10/31/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    COMPLAINT TYPE: Deceptive Business Practices BUSINESS NAME: ******** (appears to be operated by Global Informatics LLC, based in ******, **)COMPLAINT DETAILS:On 10/29/2024, I attempted to file a Beneficial Ownership Information Report (BOIR), which I understood was a required government filing. ********, a website that deceptively appears to be an official government portal, misled me. The website charged me before allowing access to the filing form and collected sensitive personal and business information under pretenses.SPECIFIC ISSUES: - The website deceptively mimics a government service that is free through FinCEN - They charged me immediately after collecting basic information, before any service was provided - The No login credentials were provided after payment - The No confirmation emails were received - The No customer service contact beyond a non-functioning email system - The No physical address or phone number provided on the website - The Website copied content word-for-word from ******** - The Collected sensitive personal and business information, including SSN/EIN, under false pretenses DESIRED RESOLUTION: - Confirmation of secure deletion of all my personal and business information - Investigation into deceptive practices PRIOR ATTEMPTS TO RESOLVE: - Attempted to contact the company through their provided email with no response - Initiated stop payment with the bank - No other contact methods available through the company

  • Initial Complaint

    Date:10/21/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are charging recurring fees for services or a subscription I did not authorize. When calling to cancel or speak to someone it is an automated message and hangs up.

  • Initial Complaint

    Date:09/18/2024

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have a ****** ad that advertises Completely Free VIN ReportHowever once you click through they charge a fee. Note this is through their brand vinhistoryusa.com

  • Initial Complaint

    Date:02/02/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had purchased a vin report that was supposedly a one time payment of $1.00, but have still been getting charged $29.95 bi weekly.

  • Initial Complaint

    Date:12/18/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a VIN report on December 16th online for $1.00, and got charged $29.95 which is intended to be a recurring charge. I did not buy a membership neither I was informed I will be charged $29.95.I called them at ************, the call was terminated and received a text message indicating:Subscription Cancellation Confirmation -------------------------------------Your subscription has been canceled.You will no longer be billed.Contact Number: ************ -------------------------------------Thank you Global Informatics LLC.I have read reports online that this company is a Scam and that they attempt to charge by-weekly and never canceled a membership to which clients did not sign up for.They have taken advantage of many people and I would like to report this activity.It seems there is no way to cancel the membership and that the company continues to charge debit cards by-weekly. Please see history of this activity by other customers *********************************************************************************************

  • Initial Complaint

    Date:08/15/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company stated that there was not a membership fee. You could use the service one time for $1. The *********** to my account was made 5/25/23 from Test Results,** phone ************. They have attempted every month to debit $29.95. I've been able to block it until this month. The $29.95 charge went through but it was from Find Their Report, IN, ************. I contacted their customer service number and every time you hit an option number from the menu it hangs up on you. The more confusing part is that I got a new debit card and they were still able to make the charge go through.

Global Informatics LLC is NOT a BBB Accredited Business.

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