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Business Profile

Gun Dealers

Lock-N-Load

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gun Dealers.

Complaints

This profile includes complaints for Lock-N-Load's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Lock-N-Load has 3 locations, listed below.

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    • Lock-N-Load

      43 County Road 17 Enterprise, AL 36330-4545

    • Lock-N-Load

      413 S Brundidge St Troy, AL 36081-3331

    • Lock-N-Load

      3939 Rucker Blvd Enterprise, AL 36330-8729

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:02/28/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order # ****** Purchased a handgun from this dealer online 1/30/2023 and it arrived with multiple issues including sights being off both front and rear and the cerakote was in unacceptable condition. This was sold as new. Called the dealer and had zero response so I emailed them with a scathing concerning my unwillingness to accept this in it's condition. Several emails went back and forth until the dealer sent me an email 2/21/2023 8:48 pm stating (and I quote) :The distributor is working on getting this unit back from you so that we can issue you a full refund: . I did receive a return label and the item was verified received back to them on 2/24/2023 at 11:58 am. I emailed today and was told I was a liar and no one ever told me I would receive any refund. I forwarded the email to show date and time they sent that to me and was told I was mentally unstable and to deal with it. These people are running a bait and switch operation as it appears. They stated they were sending the item back to me, I would never take anything from these people as the experience is very disturbing to say the least. I paid these people ****** and I am requesting an investigation into what's going at this FFL dealer.

    Lock-N-Load is NOT a BBB Accredited Business.

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